To work collectively with the Finance team to support delivering budgeted profit and turnover for services and accounts

Responsible for ensuring compliance of own team with all Company and Trust policies and procedures whilst proactively responding to prevent and deal with issues of non-conformance

Ensure achievement of high levels of client and service user satisfaction and monitor these on regular basis. This will be measured via Clients for Life review processes and customer satisfaction surveys.

Responsible for the recruitment and management of direct reports. This will include responsibility for their development which will include health & safety, communication of shared goals and ensuring that effective performance development reviews (PDRs) take place.

Ensure that there is effective two-way communication to all levels of staff within area. This will include ensuring that team briefings take place and that Company and Trust objectives, and values are communicated.

Ensure that health and safety standards are understood and delivered across all of hospital operations. This must include any agency staff and all employees from their first date working on site.

Management of 3rd party contractors used on site and ensuring that a quality and value for money service is provided. This will include the supply of any agency labour used and ensuring that the suppliers comply with all Company and Trust requirements.

Contract compliance and being accountable for delivering services to the contract and service specification in an efficient manner.

Demonstrate a focus on contract retention using the "Clients for Life" principles.

You will have a strong operational background in the management of retail food establishments and have a strong focus on customer service. You will be accustomed to working under tight deadlines and be adaptable to change. You will be quality driven and innovative when identifying new opportunities for improvement as well as having an eye for detail to ensure present targets are met. You will be a good communicator and possess excellent influencing skills and the ability to build strong client relationships.

A strong understanding of consumer trends in relation to retail and food service

A willingness to get involved and offer a flexible approach to working

Sodexo Health & Care is recruiting an experienced Retail Hospitality Manager due to internal advancements.