Victim Care Advocate

Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.

The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathic people to join and enhance our team., The Caseworker (known internally as a Victim Care Advocate) role will provide advocacy and support to those affected by crime across Humberside. This role is home-based with travel required within the Humberside area and is initially for a fixed term period, ending on 31st March 2025 to cover secondment., Your role as a Caseworker will be to hold a caseload of service users who have been affected by crime, be a single point of contact and provide an advocacy and support service to them. You will provide a service that takes them through the criminal justice system or works with them whether they decide to report the crime or not.

As a Caseworker, you will;

• receive incoming referrals from a range of sources including the police, other agencies and individuals themselves


• assess needs & risks and action plans with those affected by crime


• work on the case management system to update case notes, manage and record risk and needs


• give up to date and consistent information to victims of crime about the criminal justice system process and any other processes or issues they need information about


• liaise with other agencies where required to provide advocacy for the service user, work with multi-agencies, give and receive information with consent


• support the individual and their wider family and support network


• work with other criminal justice system agencies to ensure a trauma informed and victim friendly response to the service user


• promote the service at events and meetings where directed or required, ensuring the service is accessible and open to all


• work with the wider team to ensure an effective, trauma informed service is given to those affected by crime


• ensure that you are aware of and up to date with safeguarding and data policy and processes and able to identify where there are risks
  
  You will be a confident and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations. You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
  
  Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.


Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working


• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays


• An extra day off for your birthday


• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)


• Pension with 5% employer contribution


• Enhanced sick pay allowances, maternity & paternity payments


• High Street, retail, holiday, entertainment & leisure discounts


• Access to our financial wellbeing hub & salary deducted finance


• Employee assistance programme & wellbeing support


• Ongoing training & support with opportunities for career development & progression