Systems Engineer, Route 53 DNS Services

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Managing millions of DNS queries, answering them in sub-x ms, building software that deploys to thousands of hosts, achieving 100% durability. These are just a few of the numbers that give you a sense of the scale of the exciting problems you will find every day working with Route 53 DNS Services at the AWS core.

Key job responsibilities
The Route 53 team are looking for talented engineers who are motivated to solve complex challenges, yet are not constrained by "how things are usually done" and are willing to decompose and reinvent systems, processes and tools. If you possess that rare mix of depth in Operations, Networking, and Systems Engineering then we are waiting for your application.

You'll be part of a world class team in a fast-paced environment that has the entrepreneurial feel of a start-up.

No prior cloud experience is required, but rather this is an opportunity to operate and engineer systems on a massive scale and gain top notch experience in cloud computing, learning AWS from the inside out!

We hire exceptional people and we recognise the importance of coaching others. Upon joining the Route 53 team, every employee is paired with a peer buddy who will help you to quickly come up to speed in understanding the technology we're building, the tools we use and the business problems we're trying to solve. We also have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, and job level.

A day in the life
On a "typical" day Engineers might:

• Drive the design and implementation of new services


• Use your Linux and networking skills to troubleshoot, innovate fixes and workarounds


• Dive deep to root cause a customer issue


• Investigate why a metric is trending the wrong way


• Consult with the top engineers at Amazon


• Discuss radical new approaches to automate operational issues


• Implement automation to scale operational efficiencies


The team has the unique perspective of operating all DNS services. This enables our team to drive cross organization initiatives to remove operational hurdles, optimize software delivery, and remove bottle necks felt by all of AWS. Engineers on this diverse team enjoy diving deep into root causes of issues, automating manual tasks, and continually raising the bar to improve the customer experience.


• Bachelor's Degree in Systems Engineering, Computer Science or related field, or relevant work experience


• Working knowledge of Linux system administration


• Experience of systems automation using BASH, Python, Perl, etc


• Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)


• Good troubleshooting skills at all levels, from application to network to host, Exposure to cloud computing concepts and design considerations


• Experience in a production environment


• Experience of monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
  
  About the team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.