Support to Study Case Officer

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently recruiting for a Support to Study Case Officer to join the rapidly expanding Arden University.

You'll have responsibility for the organisation and management of Fitness to Study referrals, providing advice and guidance to staff and students and recommending the appropriate course of action in accordance with the University's regulations and procedures.

This includes the initial review of student cases, evidence gathering, management of review panels and the monitoring of associated action plans. The candidate will also monitor data in relation to support to study and prepare reports for University Committees as part of quality monitoring procedures., In our commitment to ensuring a safe and secure environment for all members of our community, we have established a policy that mandates the completion of a Disclosure and Barring Service (DBS) check for all new staff members joining roles that involve working with apprentices. This precautionary measure is in place to safeguard the well-being of our apprentices and maintain the highest standards of security.

We would like to hear from applicants who have the following experience:

• High competence in casework management including prioritising and monitoring, including gathering evidence and information from various sources and people


• Experience of working in a Higher Education/Further Education environment


• Knowledge and understanding of the impact of mental health difficulties on academic engagement


• Used to working in a multi-disciplinary environment under time pressure and using own initiative


• Experience of working with a variety of IT systems including SharePoint and office 365, Microsoft packages


• Experience of handling complex student queries


• Experience of action planning and reporting


• An understanding of case management, and effective triage


• Experience of providing high level administrative support to formal committee or panels and meetings involving internal and external stakeholders
  
  At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:


• 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure


• A generous Aviva pension plan, our contributions start at 7%


• PMI or Healthcare Cashback (dependent on role grade)


• Study any Arden course for free, with generous discount for all family and friends


• Our 'Golden Ticket' which allows you to gift anyone in your life a free Arden education


• Plus, other competitive benefits!