Summer Customer Service Advisor

As a Customer Service Advisor, you are an integral part of our Customer Services team and will help us to support customers and uphold a great level of service!

Day-to-day, you will help us to answer inbound telephone calls, process orders, answer queries, and problem solve customer complaints.

Your Responsibilities

• Action inbound orders, queries, and complaints via telephone & email.


• Be the first-in-line to receive queries and orders from customers via telephone & email


• Discuss customers' order requirements and seek opportunities to cross-sell products.


• Conduct office based administrative duties., We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of each and every one of us, that will ensure we deliver on our sustainability objectives.


Below are 5 things, we want you to build into your day-to-day responsibilities:

• Switch off lights when the space is not being used.



• Switch off computers at the end of every day.



• If possible, avoid bringing in one-use plastic water bottles.



• Only fill up the kettle for the number of cups of hot drinks you are making.



• Dispose of waste responsibly by using our recycling processes.


What are my hours? Our contracts range from 20 hours to a maximum of 40 hours per week (including the August bank holiday and optional overtime when needed) and our seasonal shifts are Monday to Friday.


• Have excellent written and verbal communication skills with internal and external customers and a great telephone manner.


• Be able to demonstrate planning and organisational skills with the ability to multi-task and prioritise your workload with flexibility.


• Maintain accuracy and attention to detail while working in a fast-paced environment.


• Work using your own initiative and as part of a team.


• Work calmly under pressure.


• Be able to handle complaints.


Social Environmental Responsibility (SER)