Service Technician

Dexory is a rapidly growing company that is revolutionising warehouse operations. Working with major industry leaders in logistics and warehousing, Dexory's solutions integrate automation, data intelligence and digital twin technology, to make operations cost efficient, less time consuming and more profitable for its customers.

We are thrilled to embark on a period of unprecedented growth as we continue to develop and bring cutting-edge technology to the market. To sustain and amplify our success, we are actively seeking talented individuals who embody our core values of high performance, passion, curiosity and teamwork. We believe that building a diverse and inclusive workforce is key to our collective growth and innovation.

As we enter this scale up period, we expect all team members to hit the ground running and make an immediate impact. From day one, we anticipate that you will demonstrate a strong work ethic, adaptability, and a proactive attitude.

Your role

The role of Service Technician is a new position within a new department at Dexory.

The applicant will undergo comprehensive training in the electro-mechanical assembly of Dexory's products, spending an allocated period within the Production team (3 months

• ).


After satisfactory completion in production the candidate will migrate into the service department who will then learn the fundamentals of troubleshooting, servicing & repairing robots. During the training the candidate must display excellent standards of workmanship and leadership.

After completion of this, ensuring our fleet of robots stay operational across several continents you will be an integral part of the team. This will involve a heavy amount of travel to client sites in order to service, maintain, fault find and repair our robots in the field.


• Completion of this training will be determined by a committee from the leadership team.


Responsibilities include, but not limited to;

• Perform on-site and off-site service and repairs for Dexory robots and equipment


• Develop, implement and action work instructions for service and repair tasks


• Develop and implement service plans in line with Engineering recommendations


• Maintain product traceability records


• Maintain product currency


• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives


• Ensure team compliance with health and safety regulations


• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner
  
  In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)


• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)


• Strong electrical and mechanical diagnostic skills


• Excellent oral and written communication skills


• Impeccable attention to detail


• Ability to work in a team, and to lead a team through tough challenges


• Driven to succeed in dynamic growing organisation


• Flexible attitude to working hours and location


• Full Clean UK driving license


It would be desirable if you also had experience with:

• Business software tools such as Jira, Confluence, Slack and G-Suite


• Manufacturing software such as manufacturing execution systems


• Linux operating system experience


• Root cause analysis methodologies
  
  Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. In our dynamic environment, where challenges abound, we seek individuals driven by a hunger for innovation. If you're ready to embark on a journey where ambition knows no bounds, join us and let's shape the future together. As a company, we're still in the start-up phase of our life. You'll play a significant role in shaping the future of our products, culture, and engineering team.


You will also receive:

• The incredible opportunity to join an early stage company and work towards your future goals


• Share options


• Pension: 4+% employee with option to opt into salary exchange, 5% employer


• Attractive employee wellness benefits


• Personal development budget


• 25 holidays per year


• Flexible working, hybrid team


• Fun team events on and offsite, snacks of all kinds in the office