Service Delivery Coordinator NW-AASC

Here at Serco we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. AASC contracts offer a range of improvements, with a particular focus on assisting individuals through the asylum system. They will ensure that vulnerable asylum seekers have access to the support they need and set clear requirements on the standard and condition of accommodation.

You will be a key member of the Contingency Service Delivery team, this role is crucial to ensure service users' needs are met within agreed timeframes in accordance with Serco's contractual obligations to UK Visa's & Immigration, in relation to accommodation (and transport) for service users.

You will be required to build effective relationships with key stakeholders, both internally and externally across the Asylum Accommodation and Support Services contract to ensure excellent service delivery standards. You will Maintain data integrity of the IT systems to support performance reporting. You will be required to Produce reports, briefings and information updates to a high standard within limited timeframe.

Some of your other accountabilities will include:

• Receiving and processing accommodation requests within contractual KPI timescales


• Manage the demand and capacity of properties to ensure targets are met


• Liaise with the authority to manage the service user journey


• Ensure all responses to the authority requests are completed within contractual KPI timescales


• Liaise with property negotiators to understand the availability of new properties to manage your designated patches


• Work alongside the field, maintenance and transport teams to ensure internal SLAs & contractual KPIs are met


• Maintain customer relationships


• Manage personal workload as well as working alongside your buddy and supporting with their workload when required
  
  You will need the ability to successfully engage and create successful working relationships with both internal and external stakeholders. You will demonstrate effective time management skills and ability to manage and deliver a variety of priority tasks, prioritising own workload to meet specific timescales without prompt. Lastly, you need Strong ICT skills.
  
  Why Serco?


Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.

What we offer


• Pension up to - 6%


• Employee Assistance Programme


• Chance to contribute to innovation in the public services


• A company passionate about diversity and inclusion


• Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships


• A safe and supportive culture


• A company passionate about diversity and inclusion


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging., About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.