Service Analyst

This is a 'fully hands-on' role to be responsible & own the full end to end process for New Starters, Leavers and Internal movers across the New Look estate (OnPayroll) and including OffPayroll contractors.
New Starters: You will be responsible for ensuring all new starters are set up with accounts, applications and hardware needed to perform their role from the first day with the business. Ensuring access granted is in line with their role and compliant with security and audit policies. Also covering assigning laptops where and kit to support hybrid working where applicable.
Maintaining relationships with managers across the business to ensure they are fully supported with their new recruits. Sharing and maintaining business communication to the line managers and new starters throughout the set up process.
Leavers: You will be responsible for the co-ordination of all leavers, ensuring IT systems are kept secure by locking them down and the termination of applications. Communicating with the leavers and line managers in advance to ensure everything is ready. You will also be responsible for the co-ordination of hardware/IT assets ensuring they are retrieved & fully tracked for use for future new starters. The ability to adhere to business SLA's provided.
Movers: You will be responsible for ensuring all internal movers have only the access relevant to their new role. Including the removal of old access and updating for the new role. To remain compliant with security and audit policies.
Acting as a key point of contact for potential systems access issues, liaising directly with new starters, line managers & key IT teams to assist with the on-boarding process.
Continuous improvement: create & maintain relationships with all IT Service Teams to review new & retiring applications, ensuring all system access is kept fully secure.

Maintaining relationships with 3rd party suppliers to ensure tasks are fully completed and SLA's are adhered to.

Responsibilities:

Access Requests

Processing requests for access and the addition of new groups or users in a timely manner
Performing impact assessments for new roles not agreed on the system access matrix
Keeping business role matrix's current and relevant.
Assisting in the investigation and resolution of problems relating to system access
Ensuring Leavers user accounts & associated assets are tracked, locked down appropriately & all IT hardware is retrieved & accounted for.
Performing account updates for Internal movers
Extension of accounts where FTC or contract
Keeping and maintaining accurate access control records, working documents and databases
Maintaining and keeping welcome guides and the IT Induction decks current and relevant

Compliance & Security

Ensuring system security by making sure that system access is appropriate to the business area
Ensuring access controls meets the requirements as defined by New Look Security policy
Logging & escalating threat activity to IT Security Team & management
Ensuring audit, modification and revocation of access rights is carried out

• Experience of working in IT and/or a customer service environment & an inquisitive nature!


• A good working understanding of Microsoft applications - Outlook, Excel, Word and PowerPoint


• Some knowledge of troubleshooting with hardware, software and networking
  
  The amazing people, the fashion - there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. You'll also receive these amazing benefits, to name only a few:


40% staff discount
Monthly 25% off privilege vouchers for family and friends to enjoy
Season ticket loans
Pension - A contributory private pension scheme
Virtual GP access