Senior Parts Sales Representative

At Johnson Controls Global Marine and Navy (GM&N), we specialize in delivering top-tier heating, ventilation, air conditioning, and refrigeration (HVAC/R) systems tailored for naval vessels, commercial marine vessels, and offshore platforms. Our commitment is to meet the rigorous demands of customers operating in these dynamic environments, ensuring reliability and performance.,

• As a key member of the Global Marine & Offshore Services (GMOS) team, you'll play a crucial role in managing inside sales orders for spare parts and supporting equipment repair contracts. Your responsibilities include:


• Efficiently executing sales orders for spare parts to UK and international navy and commercial marine markets.


• Managing and tracking parts sales activities to existing and new customers, maximizing sales growth.


• Forecasting and reporting revenue and sales metrics for financial reporting.


• Collaborating with the Client Service Manager to develop spare parts processes and maintain excellent customer relations.


What You'll Do:


• In this role, you'll handle a variety of tasks across sales quoting, ordering, procurement, and customer support:


• Prepare timely quotations in response to spares and repairs enquiries using the Oracle Order Entry system.


• Proactively follow up on quotations to maximize sales growth.


• Manage and track all orders, providing regular updates to customers on order status and delivery forecasts.


• Assist with raising invoices promptly and reconcile any invoice queries.


• Maintain high levels of customer satisfaction by promptly supporting customers with spare parts quotations and assisting with order processing and dispatch.
  
  Excellent interpersonal skills and a customer-centric attitude.


• Proficiency in Microsoft Office applications and adaptability to new systems and procedures.


• Numerical proficiency and experience in dealing with figures/calculations.


• Background in mechanical engineering and/or building services business is desirable.


• Previous sales experience and account management skills are essential.


• Proactive, self-disciplined, and able to work independently.


• Strong verbal and written communication skills, with the ability to convey technical information to non-technical audiences.
  
  GM&N leverages extensive experience in shipboard and offshore HVAC/R systems to offer knowledge-based solutions for marine vessels and platforms of all kinds. From design and manufacturing to testing and installation, we provide comprehensive services to meet the unique requirements of each project.
  
  Competitive salary


• 25 days holiday + Bank Holidays and sick pay


• Comprehensive benefits package including a 7% match pension, free life assurance, employee assistance program, and more.


• Extensive training opportunities and resources


• Supportive and collaborative work environment


• Clear career development pathways


• Access to business resource groups and valuable training