Operations Support Manager

To take full responsibility of all operational support functions, including both stock integrity and administration. Develop and maintain SOP's and KPI targets for the stock control and operational teams.

Through the application of WMS effectively manage the clients stock integrity and provide regular reports through detailed analysis ensuring any stock losses and potential financial exposure is escalated to the General Manager and Operations Director. Through the administrative team manage the inbound processes from appointments to vehicle departures, owning the wholesale planning, prioritisation and customer relationship, the waving of work and maintainence of orders to 100% fulfilment and the outbound process through to final despatch paperwork.

The role includes developing continuous improvement, business systems and process development opportunities whilst maintaining and developing the customer relationship at a strategic level. Implement company standards through the appropriate use of Citation and relevant audits, including customer stock and Perpetual audits.

Main Duties:

PEOPLE - Responsible for implementing the Noatum Values and behaviors into the teams

PROCESS- Responsible for delivering continuous improvement initiatives, to improve efficiencies and minimise stock loss and shrinkage

PROFIT - Accountable for delivering overall designated client stock control budget, report stock loses against client and or contract specifics.

Key Result Areas:

People

1. Liaise with customs team clearance and bonded issues

2. Responsible for the performance of the stock control and administrative team, measured by weekly productivity reports and weekly / monthly financial statements.

3. Develop a close working relationship with the Site Management team ensuring site departmental contribution to overall network efficiencies. Measured by daily/weekly / monthly site team meetings

4. Develop employee engagement amongst the team and develop action plans accordingly in conjunction with HR

5. Ensure staff are trained to core standards and provide a robust succession plan to protect the business

6. Monitor compliance to Noatum Policies & Procedures, cascading new policies as launched to all

7. Ensure direct reports are working to the required standards through monitoring and regular one to one feedback sessions which include any developmental needs to encourage growth within the team

Process

8. Responsible for stock holding capacity v warehouse capacity to ensure operational efficiencies are not impacted and Health and Safety standards are always maintained

9. Responsible for Maintaining the stock element of the WMS system to ensure accurate information is entered into the system by the admin team

10. Plan weekly audits of pick face/bin locations, and report on all discrepancies

11. Investigate and report on any issues relating to product shrinkage/stock loss, suspended items and shipments

12. Liaise with the customer wholesale team to organise and control orders for bookings customers, managing the planning and execution of orders to meet the agreed SLA's, ensuring the operation are fully briefed on the priorities and requirements for each customer

13. Responsible for maintaining the process flows and SOP's utilised by the admin team to process inbound and outbound deliveries and in producing efficient and appropriately prioritised picking waves

14. Responsible for effectively escalating, issues which may constitute a failure on the part of The Company to meet its contractual or other obligations, to the Site General Manager in a timely and professional manner,

15. Manage stock at risk, stock reconciliation, stock order files and purchase order discrepancies

16. Maintain Quality standards that are relevant to the department

17. Manage resource ensuring departmental deadlines are met.

Profit

18. Take responsibility for delivering stock file integrity across the operation and contracts ensuring that any exposure to EBITDA is captured and escalated accordingly

19. Ensure that the outbound SLA, for all types of customer, is achieved by delivering prioritised work to the operational team with sufficient notice to dispatch to the required dates

20. Monitor the WMS system, maintaining it is cleansed on a weekly basis leaving no exposure to the business or clients

21. Achieve minimum standards of performance against audit schedules

22. Minimum Standards of performance will be measured weekly or monthly and reported via a contract dashboard including operational/service objectives - aligned to Noatum Values

23. Act as site owner for new customers or initiatives and manage the projects to deliver them to operational BAU

Decision Making

Guidelines and processes:

• Noatum Policies and Procedures.



• ISO standards as determined by the business for example, ISO 9001 Quality /14001 Environment /18001 OHSAS



• Health and Safety guidelines



• Stock management and inventory control and Compliance



• Warehouse Stock holding capacities



• Legal compliance



• Noatum Behaviours



• WMS system management housekeeping and control


Role requires decision making for the general day to day work planning, examples below:

• Department operations and working practices



• Planning of projects requested by the Senior Management Team and/or potential customers requests.



• Capacity planning for seasonal changes or change projects.



• Financial reporting of stock control position and commercial exposure



• Decision making around stock discrepancies and financial implications and liabilities



• Staff development and identification of training requirements aligned to our people plan


Planning and Organising

• Agree scope for PI and audit schedule


• Plan resource effectively to meet PI/cycle counts


• Introduce action plans to address any non-value added activity - for example discrepancies caused by miss picks, put away errors, Purchase order errors.


• Investigate potential stock loss and agree action plans to mitigate exposure


• Management of inbound deliveries through the bookings process, ensuring an effective spread of work to support the delivery of the inbound SLA


• Ensure the daily workload of the outbound operation is produced in the appropriate priority to enable to completion of all orders within SLA, including the monitoring of outbound orders for 100% fulfilment and taking action to ensure this is met where issues arise


• Robust controls of the outbound delivery process including the capture of all relevant data and paperwork for outbound loads linked to controls around loading and yard movements


• Project management and organisation of new customers or initiatives
  
  An exciting opportunity has become available for a motivated and enthusiastic individual to join the Biggleswade DC as Operations Support Manager., Experience of PI systems (perpetual/periodic inventory)


• Supply chain knowledge


• Degree or equivalent in Logistics Management


• In depth Knowledge of WMS and ERP systems


• Advanced Microsoft packages


• Customs and Excise and ETSF storage regulations, Retail sales: 1 year (preferred)


• Customer Service: 1 year (preferred)
  
  Noatum Logistics is a leading company in supply chain management with global coverage positioned in the Top 50 Freight forwarders worldwide. We have a vast network of offices located in 23 different countries, providing access to logistics professionals worldwide.
  
  · Competitive Salary


· Income Protection

· Private Medical Insurance

· Company Pension

· Free on-site parking

· Employee Discount Platform

· Employee Assistant Programme.

NOTE: This description is not intended to establish a total definition of the job, only an outline of the duties involved.

No Agencies Please.

Job Type: Full-time,
• Company pension


• Employee discount


• On-site parking


Schedule:

• Monday to Friday