Operations Administrator

Update relevant spreadsheets daily to ensure smooth running of operations

- Build relationships with customer by engaging with them daily and assisting with due dates and any order queries, ensuring top quality service is provided at all times.

- Working closely with the picking and packing team to ensure orders are picked, packed and sent out in a timely manner to customer demands especially urgent, same day orders.

- Working closely with goods in team and assist when incorrect items come in and arrange appropriate returns notes.

- Chase overdue purchase orders for delivery ETAs ensuring dates are updated in Intact system.

- Produce Job Cards for all OEM hose kit orders ready for production.

- Management of all Advice Note, Job Card and other documents in terms of scanning and uploading onto Intact system.

- To monitor and report KPI figures for information and review within the business.

- Ad hoc project work to support Head of Operations and business.

- Responsible for helping the business to identify opportunities for improvement as part of our business management and quality strategy. Also, to flag up any risks to our QMS from the operations you carry out.

- Be involved with and support any audits within your department and comply with all internal/external audit resource and certification bodies.

This is not meant to be an exhaustive list of duties. The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

Educational qualifications that demonstrate proficiency in English Language and Maths.

- At least two years' experience in customer service.

- Excellent IT skills.

Competencies

-Excellent time management skills that assist with day-to-day tasks.

- Highly flexible which enables helping all individuals.

- Able to act and work with limited assistance and supervision from direct managers.

- The interpersonal skills necessary to develop and sustain effective relationships internally and with customers.

- Able to work accurately with detailed information and to ensure that practical tasks are effectively implemented.

- Possesses a high level of resilience and drive, able to be flexible and change direction as required and work well under pressure.

- Good communication skills.

- Demonstrates first class attention to detail and team working skills.

- Able to manage time effectively, prioritise tasks and achieve set targets.

MEOX Limited specialises in the assembly and distribution of hydraulic, industrial and OEM products and are a fast-growing company that are seeing big changes in terms of investment, branding and service offerings. Our rapid growth has resulted in an excellent opportunity for an Operations Administrator to join our team.