Maintenance Operative

Under the direct supervision of their Line Manager, the Maintenance Technician will be responsible for performing general maintenance and repairs on property fixtures and fittings and general grounds maintenance to ensure the building condition is well maintained and in exceptional condition at all times for our residents. They will support the Resident Team in ensuring apartment readiness in advance of new move-ins and investigate maintenance cases when those are raised.,

• Primary duty is to physically review all reported resident maintenance cases via the Resident Portal/ App and verify whether a defect or a maintenance case, arranging access with residents, and taking necessary action to resolve and close as appropriate


• Updating the status of maintenance cases on the CRM platform


• Report defects to the in-house Defects Resolution Team


• Report maintenance case updates to the Resident Managers


• Carry out apartment pre-tenancy checks and sign off as 'Market Ready'


• Pre-move out apartment checks and record works required in advance of move-out


• Carry out all apartment refresh works as are required to bring the apartments back to a lettable condition.


• Apartment inventories prior to new move-ins and at time of move-out


• In-apartment asset management and control


• Assist with maintaining inventory condition and standards


• Mid-term apartment inspections and apartment Planned Preventative Maintenance (PPM)


• Routine patrols of the developments' communal areas to ensure maintenance standards are well maintained and reporting any issues identified


• Assist with all building compliance requirements related to Health and Safety, Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed


• Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company


• At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology


• Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud


• Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet


• Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times


• Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions
  
  Strong interpersonal skills essential as this is a customer facing role; must be well presented


• IT literate with experience of using systems to monitor, track and update reported issues essential


• Administration skills a must, previous experience of using a CRM platform required


• Must have the ability to carry out general reactive maintenance


• Trade background ideal but not essential, must be able to carry out general every day maintenance tasks that don't require a specialist and be able to identify where a specialist is required


• A positive mindset and adaptable/ receptive to change in a rapidly expanding business


• A team player


Flexibility is required. The Maintenance Technician may be required to attend site in the event of emergencies outside of normal working hours to attend to maintenance matters and there will be a minimum callout fee of 2 hours, paid at the hourly rate in these instances.

Quintain is an award-winning mixed-use property developer in the UK, and most famous for Wembley Park, one of Europe's largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.

This world-famous north west London neighbourhood will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027. Our team already manages over 3,650 exceptional homes to rent across nine unique developments. The benefits of renting with Quintain Living includes no deposits or fees, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.

At Quintain we operate in accordance with our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business., Quintain is an award-winning mixed-use developer and asset manager who designs, builds and manages residential led mixed-use developments in the UK and Ireland. We are behind the transformation of the iconic Wembley Park, one of the UK's largest and most exciting development schemes. "Quintain Living" is our build-to-rent platform. A professional landlord who takes customer insight to deliver a superior rental experience in existing buildings and in the design of future offer, with exceptional customer service.