IT Support Assistant
Greenwoods
IT Support Assistant
Salary Not Specified
Greenwoods, Peterborough
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 7080c6502da545f9a1555bcc18abdec2
Full Job Description
- Monitoring the firm's IT service desk platform, prioritising all incoming requests, and keeping accurate records of issues and resolutions
- Setting up user accounts and end-user devices for new joiners
- Assisting with the induction training process - ensuring new joiners have the information they need to start accessing the firm's systems.
- Maintaining the firm's IT asset library
- Assisting the IT Operations Manager and/or Head of IT in the rollout of new IT equipment
- Carrying out daily checks of end-user devices, ensuring all devices are compliant and there are no critical patches overdue.
- Competitive basic salary plus discretionary annual bonus scheme
- Great holiday entitlement - 25 days plus all bank holidays
- One day off per year for an important event e.g. birthday, plus one volunteering day per year
- Option to buy additional holidays
- Generous pension contributions
- Employee Assistance Programme (EAP)
- Refer a friend scheme
- Life assurance 4 x annual salary and more!
We are looking for a candidate that has experience gained in a similar IT Support role. You will have in-depth knowledge of the Office 365 suite, Microsoft Windows, Adobe Acrobat Pro, iOS & Android operating systems, as well as experience with Active Directory/Azure AD, Microsoft Exchange, Autopilot and Microsoft Intune.
Building and maintaining strong relationships with colleagues is key to ensuring user satisfaction. We are looking for someone who has excellent communication skills, who is able to work effectively, remain calm under time pressure and the confidence to take ownership of issues.
There will be a regular requirement to travel to our other offices in Cambridge and London regularly (travel costs beyond your typical office commute will be expensed).
Hours:
37.5 hours Monday to Friday 9am - 5.30pm.