IT Managed Services Apprentice CTM Information Technology

The apprenticeship at ctm is unlike any other. Apprentices will rotate through each of our four departments: Modern Work, Infrastructure, Cybersecurity and Business Development.

In Modern Work, you will join our Helpdesk team and gain experience in user support and resolving issues along with provisioning new machines for users. There will also be an opportunity to assist in project work, which could involve migrating customers to Microsoft 365. Each day will be varied and the amount of experience you will gain will be immense.

When you join the Infrastructure team, you will find out how we install and support all of the IT equipment that is behind the scenes and away from the day to day support of users. This will give you experience with Microsoft Windows Servers, both on-premise and within the Microsoft Azure cloud.

During your time in Cybersecurity you will learn how to protect an entire IT estate, identifying and defending against malicious activity from both within a network and the wider world.

Finally, you will have the opportunity to work alongside our Business Developers and gain experience in selling our products and services to new and existing customers.

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Patience, GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential, A driving licence and own transport would be beneficial and would allow you to easily commute to and from the office.

We deploy, support and secure IT systems for businesses throughout the UK using Microsoft technologies. We offer a range of Microsoft 365, Modern Work, Infrastructure and Cybersecurity managed services to both SMEs and larger enterprises. We also offer access to market-beating discounts on Microsoft 365 and Azure products as a Microsoft Direct Bill Cloud Solution Provider (CSP). Established in 1999, we have over 25 years' experience in helping businesses get the very best from their IT.

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience