Information Assistant / Receptionist
HARTLEPOOL COLLEGE OF FURTHER EDUCATION
Information Assistant / Receptionist
£23673
HARTLEPOOL COLLEGE OF FURTHER EDUCATION, Dyke House, Hartlepool
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 15 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 2ae7d58173b64cda9f8b19aae3aa1351
Full Job Description
- Support all aspects of customer services relevant to the College's Reception and Student Services areas
- Assist with a wide range of student and prospective student enquiries and requests
- Assist all students, clients and external stakeholders to the college in a professional manner
- Undertake reception and telephone duties as required
- Process student enrolments; updating and maintaining student records as appropriate
- To maintain and update course information using the college's MIS system
- To manage communications with potential and current students through the college's online live chat system
- To assist with the completion of Student Support administrative tasks
- Support the completion of reference requests, verification and council tax letters
- To record daily Student Support enquiries
- Attend and contribute to meetings as required
- To promote and implement the policies of the corporation to ensure the efficient operation of its business and the welfare and interests of its students and employees
- To undertake relevant training as required to enable the post holder to perform their duties Embrace the College's RESPECT values and values associated with new ways of working
- To perform such duties consistent with the position as may be required by the Principal from time to time
- Maintain a clean and organized reception area
Hartlepool College of Further Education seeks to appoint an enthusiastic and proactive Information Assistant/receptionist to join the Student Support team. This exciting opportunity offers a flexible, reliable and committed individual the chance to join this forward-looking college as it embraces change and responds to increased demands for its services. The post-holder is expected to work effectively both independently and as part of a team and embrace the College's RESPECT values., Previous experience in a receptionist or administrative assistant role is preferred but not required
- Proficient in using computer applications such as Google Suite, QuickBooks, and Microsoft Office Suite
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Excellent verbal and written communication skills
- Attention to detail and accuracy in data entry and record keeping
- Professional phone etiquette with the ability to handle inquiries in a courteous manner
- Typing speed of at least 40 words per minute, If you are a motivated individual with strong organizational skills and a passion for providing excellent customer service, we encourage you to apply for this position. Please submit your resume along with a cover letter highlighting your relevant experience.
This is a full-time position offering competitive pay based on experience. We also offer benefits such as health insurance, retirement plans, paid time off, and opportunities for career advancement.