Housing Sustainment & Resettlement Service Manager

This post is exempt from the Rehabilitation of Offenders Act (ROA) (as amended) and appointment is subject to satisfactory outcome of Disclosure (check of all criminal records).
Job purposeTo take the strategic responsibility for the commercial and operational front-line services that deliver support to some of our most vulnerable residents, ensuring a positive income generating and grant funding approach. To be responsible for the overall management, marketing direction and procurement of future service provision.
To deliver and overall management of resettlement schemes in line with UK Government policy and guidance seeking funding and applying for suitable grants to cover the cost of the resettlement service.
Core Accountabilities 1. To seek and secure innovative solutions to increase the sales and delivery of the Home Safeguard Services.

2. To keep abreast of national guidance relating to resettlement schemes and be responsible for the authorities grant funded programmes.
3. To liaise with and lead on creating partnerships with community groups, other voluntary and statutory organisations to help the integration of those who arrive through resettlement schemes settle within the district.
4. To lead or assist in commissioning research designed to ascertain the need and demand for different types of community alarm, sustainment, and resettlement provision across the district, to enable future proofing of the service.
5. To lead on the development of policy and strategies designed to ensure that the need and demand for different types of sustainment and resettlement housing in the district is met.
6. To lead on the application process for future grant funding applications and evidence how activity is achieved through data analysis and monitoring processes.
7. To ensure excellent customer service is provided to those who are supported by the Home Safeguard and Resettlement teams.
8. To work in partnership with others to attract investment, identify opportunities and work to 'enable' the provision of commercial housing services designed to meet the needs within the district.
9. Attend and chair relevant meetings on resettlement and the home safeguard service with other council staff and Team Devon as required, this may include other meetings on providing support and help to refugees and asylum seekers or meetings with councilors, MP's and DLUHC.
10. Provide effective leadership and strong performance management of the Home Safeguard and Resettlement teams. Be accountable for staff related matters within the team by ensuring that Human Resource policies are implemented appropriately including performance management, learning and development, absence, discipline and grievance issues. Encourage a learning culture and positively manage the training and development of the team.
11. Manage the financial monitoring and performance of budgets and resources effectively and in accordance with the Council's Financial Regulations. Ensure that the service operates within agreed financial criteria and achieves best value in procurement and tender exercises.
12. Be part of or lead multi-disciplinary and corporate teams as needed to identify and make improvements to service delivery and performance.
13. Support the Council's approach to equalities and diversity ensuring that our services and policies identify, address and promote the needs of our diverse community. This includes the need for safety of children and other vulnerable people.
14. Take personal responsibility for the relevant aspects of the Council's Health and Safety Policy.
15. Ensure awareness and compliance with the Council's policies, Code of Conduct and Constitution.
16. Evaluate and assist in managing risk within the service., At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:

• Identity Verification: Confirming the authenticity of your identity documents.



• Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement).



• Right to Work Verification: Ensuring you have the legal right to work in the UK.



• Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions.


These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.


• Degree (or equivalent) in relevant field



• Relevant professional qualification or membership of a professional body such as the Chartered Institute of Housing (CIH)



• Experience of housing related support or community alarm services preferably with a local authority or registered housing provider


Knowledge

• Experience of working within a commercial or strategic Housing or resettlement setting



• A current sound knowledge and understanding of the broader community alarms and out of hours services.



• Knowledge of the aims of resettlement schemes implemented by the Home Office and the issues facing refugees and other new arrivals integrating into a new community.



• Cultural awareness and sensitivity around war torn regions and those who seek asylum in the UK.


Experience, skills and abilities

• Experience within a Local Housing Authority, Registered Provider, private sector consultancy, government agency or charitable body in a housing strategy or enabling role.



• Experience of financial management.



• Experience of multiple project management, including the procurement and monitoring and projects whilst meeting deadlines.



• A track record of leading and delivering services to achieve income generation and sustainment within the housing sector.



• Excellent written skills including producing formal reports and strategic documents.



• Excellent relationship management skills: ability to identify key partners and drivers to deliver objectives.



• Ability to engage and communicate complex issues to a range of audiences, and a strong negotiator.



• Experience on handling disclosure and safeguarding concerns, including policies and procedures for Child and Adult Safeguarding.



• Strong problem solving and analytical skills.



• Experience of preparation of funding bids and ability to write persuasive bids.



• Strong IT skills including working knowledge of Word, Excel, Outlook, Teams.



• Ability to schedule workloads and to work to deadlines, particularly under pressure.



• Able to work independently and flexibly as part of a team.


Special requirements & employee screening checks required for successful applicant

• A valid driving license and own car are essential (reasonable adjustments may be possible according to the Equality Act).



• Right to work in the UK, Do you have a degree (or equivalent) in relevant field?


• Do you have relevant professional qualification or membership of a professional body such as the Chartered Institute of Housing (CIH)?


• Do you have experience of housing related support or community alarm services preferably with a local authority or registered housing provider?


• Do you have experience of working within a commercial or strategic Housing or resettlement setting?


Experience:

• Local Government: 3 years (required)