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Helpdesk Analyst

Tensor Plc

Helpdesk Analyst

£25000

Tensor Plc, St Neots, Cambridgeshire

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: ce5008496b6845adb15432d90f43f375

Full Job Description

The Tensor Helpdesk, based at our offices in Hail Weston in Cambridgeshire, are responsible for providing customers with advice, guidance and technical support on our Time & Attendance and Access Control products. We are looking for hard working, proactive and self-motivated individuals to join our successful team and ensure that the support our customers receive is of the "World Class" level that Tensor strives for. A firm, yet caring and understanding attitude is required; remembering that no-one ever contacts the Helpdesk when everything is running smoothly!
What you will be doing:
The daily tasks of a Helpdesk Advisor are wide and varied but core responsibilities are:

  • Providing world-class technical support to customers via e-mail, phone & the online customer portal

  • Providing first and second line user guidance & technical support to customers using our hardware and software.

  • Logging customer queries and problems in the Helpdesk Management system

  • Liaising with other internal departments regarding identifying resolutions to outstanding problems and queries.

  • Ensuring customers are kept up to date with the progress of outstanding items

    Previous experience in a technical support or Helpdesk role

  • Excellent verbal and written communication skills

  • A can-do attitude and customer focused approach

  • Pro-active and forward thinking

  • A good technical understanding of PCs, Windows and Networking

  • Experience of Microsoft SQL would be advantageous

  • Attention to detail and methodical in their approach

  • Able to prioritise and work under pressure, ensuring the level of support we offer remains excellent at all times, GCSE or equivalent (preferred)


    • Experience:
  • IT Support: 1 year (preferred)

  • Customer service: 1 year (preferred)

    23 days' annual leave plus Bank/Public Holidays and 2 bonus days of annual leave. We also offer a reward scheme for length of service, whereby employees can earn up to 30 days' annual leave plus Bank/Public Holidays. A Company pension scheme is also available.

    • Job Types: Full-time, Permanent
    Salary: £21,000.00-£25,000.00 per year
    Benefits:
  • Additional leave

  • Casual dress

  • Company pension

  • On-site parking


    • Schedule:
  • Monday to Friday