ESN Services Delivery Analyst

The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country. ESN will be the most advanced Emergency Services Network in the world - once again, BT/EE will be helping Britain to be a world leader in mobile.

This is a key role working with the Home Office and 3 Emergency Services (3ES) Users to ensure the Emergency Services have operationally acceptable coverage to facilitate their transition to ESN. This role owns and manages key relationships with 3rd party site providers to ensure we can deliver the coverage needed whilst generating revenue for BT. You will support the commercial acquisition and delivery of all ESN incremental coverage solutions and ensure that the overall strategic benefits of ESN can be delivered.

This role could be considered for part time, job share and compressed hours workers.

What you'll be doing

• Supporting internal relationships, coordinating tasks with Delivery, Deployment, Products and Procurement functions across BT Technology and BT Enterprise


• Coordinating tasks to ensure successful mobilisation for ESN requirements


• Support Customer relationships such as the Home Office and ensuring Coverage Services delivery activities operate on time and in budget according to customer requirements


• Supporting Initial Impact Assessments (IIA) and Technical Impact Assessments (TIA) for coverage services requirements and ensuring best practice processes and procedures are in place to minimise the costs whilst delivering the quality required for ESN.


• Supporting the wider ESN team on commercial & delivery related activities
  
  Issue Resolution

Problem Solving
Customer Advocacy
Commercial Acumen
Technical Reporting,
• The successful candidate must be willing to undergo BPSS Level Government Screening which ideally requires residence in the UK for a minimum of 3 years


• You have managed projects/programmes or the coordination of projects using suppliers


• You have worked within the Mobile telecoms sector and have a good knowledge of Mobile Telecoms technology, ideally where the customer has been the Home Office


• Able to manage financials and commercial aspects of a project, including managing risks


• Good I.T skills, with the ability to proficiently use all Microsoft Office applications
  
  With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.


We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.


• Competitive salary


• 10% on target bonus


• x4 Salary Life Assurance


• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%


• 25 days annual leave (not including bank holidays), increasing with service


• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan


• World-class training and development opportunities


• Option to join BT Shares Saving schemes.


• Discounted broadband, mobile and TV packages


• Access to 100's of retail discounts including the BT shop


Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
#Hybrid