Customer Service Advisor - Contact Centre

Due to consistent and continued growth, MMA-Digital several exciting opportunities to hire a number of customer focused and results driven Customer Service Advisors to join our service contact centre teams based in West Didsbury, Manchester. For further details check out Role Responsibilities below…

Tasks

What are we looking for?

• We are seeking candidates who are ambitious and those who preferably have experience of working in a similar customer service role or perhaps someone who has worked within the care sector and wants to help make a difference to people's lives.


• Specific experience isn't overly key, though we're looking for people who are comfortable working to targets, so are also keen to hear from candidates from other related backgrounds; such as Sales Executives and Telesales Executives.


• Due to the nature of the clients we interact with, we would also consider Health Care Assistants, Care Assistants or perhaps you are working in hospitality and feel you need a change of career.


• Note that full training will be provided, so you will be given every opportunity to succeed and we are looking for people who are keen to develop as the company grows further.


Find out what it's like to work at MMA-Digital by watching this short video…


• https://youtu.be/wSwrYld40YA


Role Responsibilities


• Manage new claims enquiries via inbound or outbound


calls to follow up on our customer's initial web enquiry - so no cold
calling involved!

• Predominantly focused on medical negligence and personal injury related claims, your role will be to assess the enquiries and look for potential opportunities for pursuing a claim. This will be done by


running through a structured pre-qualification call with the customer to obtain specific information. If the criteria is met, then the case is forwarded to the relevant solicitor partner.

• Working to set key performance targets and ensuring that all enquiries are handled in accordance with service level agreements and applicable regulations (don't worry full training given!)
  
  As mentioned above, previous experience as a Customer Service Advisor would be advantageous though not a must-have.


• A commitment to delivering excellent customer service.


• You will need to be computer literate


• Target driven and able to successfully meet KPI measures.


• We are also keen to hear from candidates with relevant skills i.e. Sales Executive, Graduate, Telesales Executive. Experience within legal services, claims management, insurance or financial services would be advantageous but not essential.
  
  MMA-Digital is the digital marketing agency of choice for the legal sector here in the UK, working with more than 100 law firms throughout the country. Group-wide we are recognised for the delivery of industry-leading web design and development, high-quality videos, lead

generation campaigns including SEO/PPC, social media strategy and management, content marketing and campaign communications.

We are a group of companies that are industry leaders in client lead generation - transforming customer acquisition through technology innovation. MMA-Digital's mission is to accelerate our clients' growth by building the world's most effective marketing platform through innovation, a passion for data and the development of a world-class team.

Working Hours:

• Full time - 37.5hrs over 5 days per week (shift rota including one in three Saturdays)


• Part time - 25hrs over 3 days per week (including a set weekend shift)


What is the role?, What's in it for you?


• A competitive basic salary


• Weekly accrued bonus


• Perkbox membership - deals and discounts from over 1,000 household brands!


• Quarterly company socials


• Casual dress down Fridays


• Modern office space close to local transport links


• Free fruit!