Commercial Support Team Member

· Creating strong working relationships with our customers and suppliers

· Supporting our Account Managers to ensure the highest level of customer service and retention

· Proactively dealing with enquiries from quotation stage through to delivery and completion in a timely manner

· Co-ordinating procurement activities by liaising with supplier base for best pricing and availability of components and placing subsequent orders

· Assisting in facilitating the import process from Far Eastern suppliers

· Proactively addressing supply chain challenges by promptly escalating issues with suppliers whilst communicating any updates with account mangers/customers

· A confident telephone manner with excellent communication skills, both written and verbal

· Able to work well under pressure, with good attention to detail

· Proficient in Microsoft applications and data analysis

· A team player, yet has the initiative to work alone

· Strong time management and organisational skills

· Determination and drive to deliver results that enhance the company's sales performance

Relevant Experience

· Experience in a purchasing or sales environment; experience in the electronics industry is desirable but not essential

· SAP, SAGE or other equivalent CRM system

· Strong Excel skills are a necessity

Personal Qualities

Enthusiastic, pro-active, highly driven, hardworking and articulate

Keen to learn and succeed,

• GCSE or equivalent (preferred)


Experience:

• Customer service: 1 year (preferred)


• Administrative: 1 year (preferred)


Language:

• English (required)


Licence/Certification:

• Driving Licence (preferred)


Work Location: Hybrid remote in Cheshire, CW11 2US

Diamond Electronics Ltd is a UK based provider of Electronic Component Kitting and Contract Electronic Manufacturing services. Located in the Northwest of England, we serve OEM & CEM customers in the UK & European electronics market.

The Diamond Electronics Group is an independent family-owned technology focused business, who have been providing products and services to the electronics industry since 1979.

The position is based at our head office -Diamond Electronics Ltd, Fourways Technology Park, London Road, Smallwood, Nr Sandbach, Cheshire CW11 2US.

Company Bonus Scheme

Free parking

20 days holiday, plus Bank Holidays and paid Christmas shutdown

This is a Full-Time position with full training and the opportunity for further career advancement, working 37.5 hours per week.

Job Types: Full-time, Permanent

Pay: £24,200.00 per year

Benefits:

• Company pension


• Free parking


• On-site parking


Schedule:

• Monday to Friday


Supplemental pay types:

• Bonus scheme