Club Head of Exercise Experience - Woodford Green, London

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So, we take value in recruiting only the very best Head of Exercise Experience to join our Club Management teams, to lead our Personal trainer and Group Exercise Teams to provide our members with the finest fitness and wellness sessions in the industry.

The Head of Exercise Experience is responsible for working alongside other club management to ensure that the in-club product offering is fully synchronized and available to our members.

The Role

• Owning all Exercise Experience delivery in club through the PT and Group Exercise function.


• Acting as a ambassador of Virgin Active at all times and consistently role-model the highest standards of behaviour to other employees.


• Maintaining a positive, productive working relationship with other team members, being proactive, using your own initiative and taking ownership of situations.


• Recruiting and training the industry's best Personal Trainers, Group Exercise Instructors, supporting them with their personal development and class assessments, as well as the development through our internal Academy.


• Delivering key in club and external Fitness events and experiences


• Maintaining a keen understanding of industry trends affecting the club and make appropriate recommendations regarding strategic and tactical approach.


• Understanding KPIs and targets, and the importance of engaging new members into our fitness and group exercise programmes


• Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.
  
  You possess a REPS Level 3 or CIMSPA equivalent.
  
  30 days (including bank holidays) annual leave - and we want you take them


• Access to The Peoples Pension, with our contributions at 3%


• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.


• We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.


• You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)


• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.


• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.


• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.


• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.


• Access to ePoints, offering loads of online discounts to retailers.


• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.