Client Support Operator

Supporting our client in the day to day running of both Planned Preventative Maintenance (PPM) & Reactive works for internal engineers and our specialist supply chain; ensuring allocation of works and system updates are in agreed SLA's & KPI's for our clients.,

• Efficiently and effectively plan and allocate both PPM and Reactive works to internal and external parties.


• Ensure the timely and accurate generation of job updates and closures supporting the collation of billing information to contract led timescales.


• Liaise with internal departments to ensure that all Concept & Mosaic works are managed in a professional manner and that effective updates and communications are provided to client representatives or site


• Support the raising and issue of work-related purchase orders on both PPM & Reactive works, including the purchasing, extra works, and invoicing process


• Be the daily interface between mobile field operations of self-delivery and outsourced services and the contract management.


Wates FM successfully provides Facilities Management services in technically demanding environments, and our portfolio includes some of the UK's best-known companies, providing stand-alone hard services, planned and reactive maintenance and technically led FM solutions to single and multi-site operations.

We are looking for you to be a professional Administrator with client / customer support experience ideally within an FM environment. To be successful in the role you will be an excellent communicator with the ability and organisational skills to plan effectively and efficiently., We will be recruiting for permanent positions at 40 hours p/week, Monday to Friday. It is important to us that we get the right person for the role so, to be seriously considered, it would be great if you can bring us strong administration experience in a busy, client-driven environment, and experience of having worked in Facilities Management before and working knowledge of CAFM systems (elog systems). NVQ / SVQ in Customer Services Level 1-4 (Preferred but not essential)

We have an exciting opportunity for an experienced, full time Client Support Administrator with the Wates FM team based in Enfield providing support to one of our key clients, Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry's environmental impact.


• Competitive salary


• Extensive corporate benefits including, Private Medical, Pension 5% employers' contribution, Health and Wellness programme, 22 days holidays + bank holidays and much more…


• Excellent range of learning and development activity to support your career progression.


• Industry leading family leave benefits to included 26 weeks fully paid maternity, 8 weeks fully paid paternity.