Clerk / Typist

An exciting opportunity has arisen for a part time Receptionist/ Clerical Officer within the MH and LD division.
The post holder will provide a comprehensive reception and associated administrative service, demonstrating a courteous,
professional and sensitive approach at all times.
The post-holder is expected to prioritise, manage their time, and
demonstrate a high degree of flexibility., To ensure effective communication and good working relationships with
a wide range of staff at all levels of the organisation, including the
Executive Directors, Senior Managers, officers and external
partners/stakeholders, to ensure that processes and systems are in
place for all areas of responsibility.
Building and maintaining strong influential relationships with internal
and external stakeholders.
Utilise excellent communication when liaising directly with external
organisations, i.e. Health Boards, Local Authorities, educational
providers, Welsh Government, staff or patients etc. to obtain or process
requests for information and develop/maintain working relationships.
Act with tact and diplomacy and discretion when subject nature is sensitive or contentious.
Taking action and provide feedback as appropriate, ensuring that
messages are relayed and action is taken.
Screening all incoming calls and manage barriers to communication,
remaining courteous, polite and calm when dealing with aggression
from members of the public, e.g. in relation to a complaint., The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view., Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English., We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further., Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed.