Bilingual health advocacy service administrator | Homerton Healthcare NHS Foundation Trust

To provide comprehensive administrative services to the Advocacy Service and Advocacy Managers. Responsible for the day-to-day administration to ensure smooth running of the service. To receive, process and allocate referrals using both the electronic booking system and manual systems. Providing a full range of administration in a busy and complex area of work.

Provide day-to-day administration to the service including dealing with telephone queries, filing and general office duties.

Take referrals by phone, fax, letter, e-mail and in person, assisting in the allocation process, which includes identifying budget, purchasing of staff from external services, providing information to the referrer, identifying availability of staff and keeping accurate records of activity, appointments and workload.

Providing a comprehensive administrative/secretarial service to the Advocacy Service and Advocacy Managers, ensuring accuracy and adequate presentation of all information e.g. sessional time sheets monitoring system, activity monitoring systems both electronic and manual, collecting and inputting accurate sickness/absence records into spreadsheets.

To be able to use MS Word, Excel, PowerPoint, Outlook at an intermediate to advanced level.

Keep up to date and accurate individual activity records of the work of all advocates using a computerised database/ manual systems and produce regular reports from this information for review by the Advocacy Service Managers

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.