Asbestos Surveying Administrator

Company name:

Mitie Environmental Services Ltd

Job Title:

Asbestos Surveying Administrator

Reporting to (position)

Asbestos Surveying Aminstrating Team Leader

Our values and behaviours

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.



• Our promise to our people: a place to work where you can thrive and be your best every day.



• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.



• Our culture - our core values and how we behave:


o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

· Responsible for the all administration within the asbestos surveying department, including (but not limited to) data entry, data retention and destruction, efficiency, time management, day to day operations.

· Coordinate site work between the management and site surveying team, and liaising with customers as necessary.

· Assist in the management of health and safety of the team and minimisation of office waste and other environmental impacts. Assist in the management of the labour force.

· Maintenance of the Integrated Management Systems and compliance to company policies and procedures.

· Ensure all work carried out by the administration function complies with company procedures.

Main duties

· Organise the procurement of approved suppliers (analysts etc)

· System Administrator for Mitie and Customer database systems

· Undertake any training courses which would benefit both the employee and the business group

· Collect customer satisfaction survey data for analysis

· Liaise with operational staff and client to assist arranging / book site visits and projects and monitor scheduled work

· Liaise with Contract Management team to deal with issues raised relating to resourcing and general performance while reporting to the administration lead.

· Manage and maintain the Integrated Management System "Working File" including scanning / archive documentation in line with the IMS

· Answering calls and enquiries from clients, customers and operational staff

· Production of site documentation, job files and site packs for customers and operational staff

· Plan and organise the work schedule, ensuring efficiency and good time management, meeting deadlines

· Work effectively with colleagues and work well within a team

· Build a rapport of client and operational staff across any specific contract

· Assist in the escalation of client and operational issues / concerns

· Assist with raising purchase order requisitions as and when required

· Attend meetings as and when required and production of minutes

· Maintain high standards of welfare and safety in the workplace including office inspections and behavioural safety observations

· Welcome visitors as and when they arrive and communicate the local QHSE arrangements

Person Specification

IT Skills:

· Adequate Literacy

· Adequate Numeracy

· Adequate keyboard skills

· Highly proficient in computer skills including Microsoft Office (advanced)

Quality:

· Be a good communicator at all levels and be driven in customer focus and business development

· Comply with company policies and procedures in line with the IMS

· Maintain confidentiality at all times

· Excellent customer service skills

· Excellent communication skills and able to answer and receive communications from customers including receiving complaints

Personal:

· Good interpersonal and team building skills

· Able to work and manage others in pressured environments

· Prioritises effectively across conflicting demands

· Basic understanding of HR operations and procedures

· Have a positive attitude and a willingness to help with various tasks

· Be punctual, reliable and flexible to operational needs

Desirable

· IOSH Managing Safely or equivalent

· NVQ or equivalent qualifications in administration and / or customer service delivery.

· First Aider

· Fire Warden

· DSE Assessor

Health and Safety responsibilities

· Follow Group and company policies and procedures at all times;

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

· Use all work equipment and personal PPE properly and in accordance with training received;

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

· Ensure compliance with Mitie's information security procedures in all activities;

· Proactively identify and report security risks to your manager;

· Report actual and suspected security incidents;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

At Mitie we know that 'our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right

IT Skills:

· Adequate Literacy

· Adequate Numeracy

· Adequate keyboard skills

· Highly proficient in computer skills including Microsoft Office (advanced)

Quality:

· Be a good communicator at all levels and be driven in customer focus and business development

· Comply with company policies and procedures in line with the IMS

· Maintain confidentiality at all times

· Excellent customer service skills

· Excellent communication skills and able to answer and receive communications from customers including receiving complaints

Personal:

· Good interpersonal and team building skills

· Able to work and manage others in pressured environments

· Prioritises effectively across conflicting demands

· Basic understanding of HR operations and procedures

· Have a positive attitude and a willingness to help with various tasks

· Be punctual, reliable and flexible to operational needs

Desirable

· IOSH Managing Safely or equivalent

· NVQ or equivalent qualifications in administration and / or customer service delivery.

· First Aider

· Fire Warden


• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.



• Our promise to our people: a place to work where you can thrive and be your best every day.



• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.



• Our culture - our core values and how we behave:


o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.