Account Manager

Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping our client's delighted. Including, but not limited to, quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order.
Booking multiple mailing campaigns onto our Tharstern MIS system, dealing with many daily queries & tasks, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your Account Director / team.
You are a key point of contact for your team's clients and are expected to be proactive in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are dispatched.
Consulting with your Client Services team members, the Data Team, Print Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy. Liaison with the Finance Team to remain aware of client credit limits and timely payment of invoices.
Responsible for managing the order from quotation to invoice. Raising Client invoices within 48 hours of mailing despatch or raising 'pro-forma' invoices for new business and postage. (i.e., prior to mailing despatch).
Regular proactive contact with existing and occasional clients to develop the spend, frequency of use and profitability for the company, under the guidance of the Account Director.
Incoming new business enquiries are generally managed by your team's Account Director but support in raising new business quotations & follow up calls seeking to open the account will be required.
Using your own initiative to enhance our client's experience collaborating with us and supporting and encouraging the revenue & margin growth of your team.
To seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.
Creating sample packs for potential clients.
Maintaining and developing your own knowledge within the mail & post industry to support your own progression.
Initiative-taking approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.

Be a positive team member, even when under pressure. We consider it vital, and part of the terms of employment, that the Account Manager plays their part to contribute to a happy & positive team culture. To positively help promote and support the growth of the business (top line and bottom line) and help support a positive, proactive, 'can do,' team environment. The support of your finance / operations / data & print colleagues is vital to consistent financial success & progression (for you and for the business).
Methodical approach to work, being able to multitask and work with elevated levels of diligence and accuracy.
Knowledge of direct mail / mailing fulfilment services & UK & International postal services
Experience of Salesforce & Tharstern MIS is desirable - but training will be given.
Microsoft Office Package: Excel, Outlook, Teams & Word is required.
Personality Attributes:
Communication - ability to consult with colleagues and clients in an effective & confident manner.
Teamwork - to be a positive team member and help contribute to a happy & positive business culture. Demonstrate diligence & complete tasks, the ability to work to tight deadlines and without the need for close supervision or "chasing up."
Diligence - complete work without the need for supervision and work to deadlines
Can do attitude - enthusiastic, motivated, driven, flexibility to tasks and hours of work. Demonstrate desire to learn more & improve and accept ownership & responsibility for work & your own career progression & your team's performance overall. We really like to work with Account Managers that are financially motivated and want to build a career and a better life for themselves.