24 / 7 Support Engineer

As an engineer in our 247 team, you will play a pivotal role in providing advanced, out of hours technical expertise to maintain a high level of support service for our SMB customers. You will contribute to the professional growth of team members, and optimize processes for improved efficiency and customer satisfaction. Our engineers are responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience, where all members of the team work together to maintain SLAs and KPIs. This position will be based across our Manchester office as well as our Data Centre in Stretford.

What will I be doing?

• Delivering unparalleled customer service and advice to our customers via calls and tickets, covering our core and emergency support hours, 24 hours a day, 7days a week


• Contributing to the maintenance and development of our customer solutions, including consulting them on how we can best improve their technical environments


• Helping with the setup, configuration, and support of our Linux and Windows servers


• Innovating and aiding in the development of new and improved products


• Developing your expertise in the vast suite of technologies we work with
  
  Experience installing, configuring, and supporting most of the following specifics:


o Windows Server 2012 - 2022

o Active Directory

o Familiarity with virtualisation platforms, esp. Hyper-V and vSphere products

o IIS, inc. as part of a mixed Windows/Linux web stack

o Exchange and Exchange Online/Office 365

o Microsoft SQL Server

o Familiarity with PowerShell, the .NET family of languages, and/or basic

coding concepts.

o DNS

• Proficient knowledge in server hardware, Linux services and protocols commonly used in hosting environments:


o RedHat / Debian based distributions

o DNS

o NGINX / Apache

o MySQL / MariaDB

o FTP / FTPS / SFTP

o Mail Management (eg. Exim, Postfix)

o Web Hosting Management GUIs (eg. cPanel, Plesk)

• TCP/IP and basic network troubleshooting
  
  At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative - and we do it like no other. We invest in our people. In training, development, health and more - we give you the benefits and flexibility to maintain a happy work-life balance.


We're proud of the inclusive, fun, dynamic environment we've created. It's a safe space that works for all. You don't have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.

What's in it for you?

With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.

Company benefits

• As standard: 25 days' holiday, plus you can buy up to 5 more days


• A little extra: we'll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days' additional holiday in the year you get married. Oh, and 5 volunteer days!


• Private health insurance


• Pension contribution match and 4 x life assurance


• Flexible working and work from anywhere for up to 30 days per year (some exceptions)


• Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay


• Company social events - get ready for a jam-packed calendar


• Electric car scheme


• 12 days of personal growth development time