1st Line Engineer

The extent of your duties will include but are not limited to:

• Troubleshooting and diagnosing IT hardware and software faults


• Logging customer incidents and requests


• Working alongside our 2nd Line and Field Services Team to escalate calls as required


• Ensuring customer calls are managed efficiently


• Offering advice and support to customers in a professional manner


• Work within a small team as part of a wider service delivery function


• Focus on developing your skills with support of other team members
  
  Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university or do you simply have a keen interest in IT. Maybe you have built your own PC at home and are the go-to person for family and friends when they have an issue with their computer, and you are now looking for your first step into the business world of IT. Or you may already be working in IT and would like to progress your career. Well, we have the perfect solution for you


We are looking for an enthusiastic individual to join our dynamic and expanding Technical IT Services Division. You'll become part of our Technical Support Team, working with Service Desk engineers and consultants, supporting our customers, providing a first class service, gaining vital knowledge, skills, and experience along the way.

In this role you will be the first point of contact for our customers, so will need to be a clear confident and professional communicator. You will play a key role in the team meeting the high level of service we strive to deliver. This role will give you exposure to our impressive portfolio of IT and cyber security products and services putting you at the cutting edge of the latest technologies. And you'll benefit from our Hybrid working policy so you can enjoy the blend of both office and home working.,
• Great customer service skills


• Knowledge of technology / IT terms and issues


• Confident communicator via email, telephone and face to face


• Desire to learn new products and technologies


• Can-do attitude


• Possess a logical approach to troubleshooting


Beneficial, but not essential

• Previous experience of working within a busy service desk / customer response environment


• Microsoft Windows 10 knowledge/awareness


• Microsoft Office knowledge/awareness


• Active Directory Administration


• Office 365 knowledge/awareness including email support


• Familiar with LAN (and WAN) technologies
  
  Wavenet are a telecoms and technology company headquartered in Solihull. We're a communications company with a difference and recognised as a leader in our field.


Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenet is a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. We have around 900 passionate colleagues working within our business, supporting our ever-growing customer's needs.

We have doubled the size of the business in the last 18 months and have plans to increase our growth further. We've undertaken three acquisitions recently, and to maintain our market position, we need to ensure that we continue to be a great place to work, a company that people want to build their careers in, providing a platform for further company growth.

Job Types: Full-time, Permanent

Pay: From £23,868.00 per year

Benefits:

• Casual dress


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Health & wellbeing programme


• On-site parking


• Private medical insurance


• Referral programme


• Work from home


Schedule:

• Monday to Friday