As a Customer Service Executive, you will be the first point of contact for prospective and existing customers reaching out to us. Working as part of a small team, your role is critical in ensuring the businesses reputation is upheld and that our customer experience is top quality.

Your Duties

Using a professional and friendly telephone manner to provide a warm welcome to prospective customers

Working proactively and efficiently to enhance the customer relations process

Dealing with all customer contact in a professional manner, taking ownership to ensure effective and timely resolution and supporting complaint resolution where issues arise

Liaising with other departments of the business to ensure that the information you give customers is accurate and relevant

Passing on customer insights & feedback to our Management Team to help us improve our overall service.

Maintaining accurate and concise records of customer correspondence

Answering incoming calls and either diverting as required or taking the appropriate action to handle the query.

Using business knowledge along with initiative to handle queries and complaints independently, where possible

Handling installation and post-sales queries with the support of the operations and installations teams

At least 2 years' experience in a customer-facing role within a B2C organisation

Excellent written and verbal communication skills and the ability to converse with customers confidently

Experience in complaint handling

Proficiency in computer programmes including CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint). 'Salesforce' experience is not essential but highly advantageous.

Ability to work with a sense of urgency in a fast-paced environment to ensure queries and complaints are resolved in a timely manner

Pro-active and results orientated with focus and attention to detail., Customer service: 2 years (required)

We are Kitchen Magic, a successful and respected name in the kitchen refurbishment industry. Trading for over 40 years, we pride ourselves on quality, innovation, and integrity. Due to continued growth, we now require a focused and driven Customer Service Executive with outstanding communication skills to join our Head Office team.

£26,000 a year - Permanent, Full-time, Pulled from the full job description

Casual dress

Company events

Company pension

Free parking

On-site parking, 28 days annual leave with every bank holiday off work

Casual Dress Fridays

4:30 finish on Fridays

Company Social Events

Annual pay reviews

Regular performance reviews for personal and professional development

Company pension

Free parking

On-site parking

Monday to Friday

No weekends