Vehicle parts advisor Apprentice - Scunthorpe WILSON & CO (KIA) LTD

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice's role will include but not be limited to the following:

• Dealing with customers both face to face and by telephone


• To process and solve customer service complaints


• Look to promote continuous improvement in customer service


The training you will be getting

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

• End-Point Assessment (EPA)


• Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course, new showroom on Mannaberg Way. As a group we are one of the UK's largest suppliers of Kia Approved Used Cars which are hand selected by Kia and undergo a full inspection before being made available exclusively to the Kia dealer network. Despite being a used car and up to 20 months old, they benefit from a renewed full 7 year warranty. With specialists in sales to Small Business, Large Fleet, Motability as well as Parts (Retail and Wholesale) and manufacturer trained technicians for all service and repair work, we are confident we have what is needed to welcome you to the Drayton Motors family.
  
  GCSE or equivalent English and Maths (Grade 4+) Essential
  
  Drayton Motors Kia is a long standing family run dealer group operating in Boston, Grantham, Louth and Scunthorpe Lincolnshire. The family ethos is a core value to us and we strive to be the best in customer service. Scroll down to read more about our award-winning customer service. Managing Director Darren Bradford has driven & overseen the growth of the business since coming under new ownership from previous long standing owner, John Wright in February 2013. In February 2018 we took a huge step by opening our second Kia dealership in Louth, Lincolnshire. This has also been a great success and won the Kia Customer Experience Award in its first eligible year. In February 2021 Drayton Motors acquired the Victor Wood site, based in Grantham, which has gone from strength to strength and become an integral part of our business. At the start of August 2022, we expanded our group once again, becoming proud representatives for Kia in Scunthorpe, with our brand
  
  A full-time career within the automotive industry, with many opportunities to progress to positions of authority


• The opportunities are endless


• By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership, You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:


• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience