UK Supply Chain Associate Manager

The UK is our largest market within Lifestyle Brands Europe, as such the leadership & delivery of world class supply chain results are key to our success and continued growth. The UK SCM is responsible for delivering world class; customer service levels, demand plans & customer supply chain relationships.
This is a people leadership role and has three direct team members, all of which are UK based Customer Service Associates (CSAs). The CSAs look to the UK SCM as an inspiring people leader who can drive their development plans & provide support to deliver on our customer service goals across the UK mass market, wholesale & e-com channels. The UK SCM sits on the UK Leadership Team for effective collaboration cross-functionally and reports directly to the EU Planning Manager (based in Belgium).
Responsibilities:

• Customer fulfillment & Order Management: Be the spark that starts the fire to deliver world class service levels to our UK customers by leading the UK CSA team and acting as the supply chain escalation point for major improvements & issue resolution (KPI target = >97.5% On Time In Full).



• Demand planning: Build business leading demand plans by owning the UK forecasting system, maintaining & developing as necessary, and challenging the commercial team on the accuracy of and assumptions within their demand plans (KPI target = FC accuracy >80% & FC bias +/- 2.5%).



• Customer supply chain: Progress to perfection with our customers by building strong relationships with management level contacts at our key customers. Lead on customer supply chain improvements including best route to market & cost to serve pillars to ensure LSB achieves preferred supplier status with our strategic customers.



• Dig in & get dirty to drive down our obsolete stock levels through monthly deep dives and planning ahead for new product launches & renovations (KPI target = stock at risk < budget)
  
  Proven Supply chain experience in a retail/branded environment.


• Order Management process experience - ensuring accurate and timely execution of customer orders, claims management and continuous process improvements


• Direct people leadership experience - able to inspire, tackle difficult discussions, develop & drive a team to deliver.


• Demand planning guru - understanding theory of building accurate demand plans and its importance to the business.


• Ability to develop effective partnerships with major UK retailers both on operational excellence & joint business improvements.


• Strong working knowledge of forecasting & ERP systems - SAP specifically preferred.


Superpowers you'll bring:

• Passion for people leadership - with an emphasis on motivating & developing people to leave things better than you found them.


• Excellent relationship builder & communicator - with both internal cross-functional stakeholders & external contacts.


• Strong MS Excel user & analytical interest - capable of crunching numbers to deliver insights & results.


• A pioneering mindset - proven track record of doing the hard thing when it's the right thing.
  
  Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer's Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you're into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world., We are the people behind method + ecover. We've always done things differently - we're fearless thinkers, mad scientists and adventurous designers who believe that making soap leads to brave ideas, bold inventions and beautiful bubbles. We started small but we have big plans to make the world a cleaner, greener, more colourful place. We invite everyone to join us as we pioneer a future where doing business is doing good for all.
Let's get one thing straight - you're not coming here to just sell soap, or cleaning products. You're joining us to move the hearts, souls and minds of others all over the world that see the world differently. We think about cleaning as an act of creative expression, a gesture of rebellion, and, yes, an escape from the normal. We take cleaning seriously - but not ourselves.
Alongside our friends Mrs Meyers and Babyganics, we are collectively known as Lifestyle Brands and are part of the SC Johnson family.
Application:
Submit your application today here
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It's a big, beautiful, colourful world out there and we should celebrate that. That's why we're working hard to be a fully diverse and inclusive place to work. Every day we strive to create an atmosphere where everyone feels valued, listened to, supported and where we can do our best work. Sure, there's always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.
We advertise all our roles on Evenbreak, the specialist job board for disabled candidates. If you have a disability or a long-term health condition and would like support in applying for any of our vacancies, please visit their Career Hive - careers support for disabled candidates delivered by careers professionals with lived experience of disability. Find out more at
https://hive.evenbreak.co.uk
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We are happy to adjust our hiring process to ensure we are accessible to everyone - please let us know what we can do to support you.
Inclusion & Diversity
We believe that being a team of diverse people with different ideas, views and cultures will help us and our business thrive. We are committed to ensuring everyone who works at the LSB feels that they have a real sense of belonging and that they can show up as who they are, be valued, listened to and supported to do their best possible work.
Sure, there's always more that can be done. But together with our team, partners, customers and community, we can make everyone welcome.


• Competitive pay & benefits


• Flexible working hours + Summer hours


• 'Build your own' learning programme


• Free breakfast & snacks


• 25 days annual holiday


• Pension, Life cover & Health Insurance


• Volunteering days


• Season ticket loan


• Wellness days