Technical Consultant

This new opportunity for the role of Technical Consultant at Ostratto will offer the successful candidate an exciting experience at the cutting-edge of technology in business.

Being a remote-based role, the successful candidate will be working in a technical team, gaining valuable skills in communication, organisation and research. The role will include tasks such as:
- Researching and identifying solutions to software and hardware issues for our clients
- Diagnose and troubleshoot technical issues (cloud-based software, communication tools, websites and databases, networks, security products, computer equipment, operating systems etc)
- Communicate with clients via either telephone or our support desk system within defined SLA's
- Provide prompt and accurate feedback to customer questions and issues by referring to our internal database or external resources to provide accurate technical solutions
- Prioritise and manage multiple support tickets at one time and follow up with clients to ensure their systems are fully functional after troubleshooting
- Assist the Sales team with technical queries and draft designs of potential new client implementations
- Build and deploy new client systems and complex platforms as required
- Researching and testing new solutions to add to our portfolio
- Properly escalate unresolved issues, where appropriate, to relevant internal teams

The successful candidate will not have to travel regularly as most of the work will be completed online other than an occasional trip to a customer or to a supplier.