Support Worker - City Mobile Intervention Support Team

Thames Reach's Outreach teams operate across London and helps those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support. This team has a specialist focus in supporting women who have experienced homelessness.,

• Assess the support needs of new clients in a person-centred manner, using a standardised process.


• Risk assess clients dynamically and participate in risk mitigation and safeguarding work.


• Manage a caseload of clients, identifying the most appropriate route towards sustainable and permanent accommodation, and devise plans to achieve this.


• Work alongside various partner agencies to ensure that clients are accessing appropriate support to access and sustain accommodation.


• Represent the team at multi-agency meetings, such as Task & Targeting meetings.


• Work with clients who identify as women and develop specialist knowledge in women's homelessness.
  
  Have the ability to provide a flexible and responsive service to people with experience of rough sleeping, homelessness, and domestic abuse.


• Have strong communication skills with the ability to form and maintain effective working relationships with all partners.


• Have commitment to supporting people to achieve the best outcomes as they work towards independence.


• Have strong organisation skills, with the ability to manage conflicting priorities and deadlines.


• Experience in working autonomously as well as part a team.


• Have IT skills with the ability use Outlook, online recording systems, Excel, and Word, using a tablet and a smart phone.
  
  Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.


Is our mission easy? No, but we never give up on people. Last year we helped more then 11,000 people.

Is our work rewarding? Yes, in every sense. We're listed as one of the top 100 Best Workplaces in the UK. There's no better place to develop or transfer your skills and build a fulfilling career.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).


• Pension - we contribute 6.5% to your pension when you contribute 1.5%.


• Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.


• Wellbeing support - our 24/7 employee assistance programme and opportunities for TOIL.


• Life assurance - four times your annual salary and critical illness cover.


• Other benefits including interest free season ticket and cycle to work loans.


Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.