Spa Apprentice

Guest Experience

• Give your personal attention to all guests, taking personal responsibility for their comfort and enjoyment during their visit to the spa.


• Works as part of a great team providing exceptional guest service


• Exhibits a confident, friendly and positive attitude when dealing with all guests.


• Ensures that all aspects of the 'guest treatment journey' is followed with every guest according to the standards of excellence


• Provides guest with effective information


• Takes ownership and responsibility to notice when the guest is experiencing a Moment of Misery & report to spa management. Turn it into a Moment of Magic & deals with this head on


• Promotes Cowley Manor leisure services and spa treatments, retail products whilst delivering excellent guest care (in and around the spa)


• Ensure the whole package is delivered & is always in line with the Experimental' s standards


• Ensure a smooth running of the spa by being part of a team


• Ensure all treatment consultations are read correctly & take action when needed in a professional manner


• Focus on understanding the individual needs of each guest


• Ensure children swim times are met


• To work to meet business demand


• Deliver treatments to a high standard at all times


• Make sure you explain the benefits of the treatment and what to expect from the treatment before starting any treatment


• Provides all guests with effective after care advice and product recommendations following the treatment


Promotion of the Venue

• Complies with all presentation of public areas & treatment rooms


• Ensures guest satisfaction by maintaining a clean, safe facility.


• Cleans and maintains spa presentation throughout shift as per standards as agreed by management.


• Consistently meets grooming standards


• Reports and logs any necessary maintenance issues to the senior therapist


• Inspects changing rooms & treatment rooms, clean as needed and ensure set up as per standards as agreed by management


• Assists in the transportation of dirty laundry up to the main house 'Trolley run'


• To take responsibility to inform senior spa therapist & deputy spa manager of low stock levels


• Ensure retail sale targets are met


• To attend a Company Induction within 1 week of commencing employment with us


• To understand the Hotel's Vision, and to live our values in day to day work


• To understand the Guest Service Ethos, and be passionate about these values in your day to day work


• To be a Team Player, and understand that all team members across the Cowley Estate should be happy to help in other departments


• To be flexible, and to try to cover shifts as needed


• To ensure your uniform is always as per brand standards, and you are always turned out well


• By always being polite, positive, friendly but professional with your fellow team members


• Effectively makes bookings in the diary to meet business needs


• To use spa software systems to the standard you have been trained


• To attend beauty college as per arrangements


To be Safe

• To ensure you follow the Health & Safety systems explained to you by your manager, including but not limited to; RASSOW, COSHH, Fire, Manual Handling, Food Hygiene


• Follow company policies precisely


• Ensure all shift procedures are completed on shifts


About you:

• Uses their initiative and is proactive


• Attends training in a positive manner


• To have a motivated attitude


• We help each other 'we are one team'


• Is proactive in down time, prioritises and effectively works though job lists without supervision.


• Works as part of a great team providing high level of standards & service


• To support the spa management team with organizing and running of spa promotions - bring your ideas forward


• Upsell retail products and log any sales on commission sheets


• Follows all H&S guidelines as trained


• Carries out any other reasonable tasks as requested by management team to aid the in the smooth operation of the Spa & Hotel


• Excellent organizational skills


• Have excellent communication skills


• Flexibility to respond quickly to emergency situations


• You are passionate, dedicated, and generous in time and spirit and that you genuinely care about each individual guest.


• You take pleasure in going the extra mile to exceed your guest's expectations, and are motivated by delivering a Moments of Magic at every opportunity


• Your focus is on creating a personalised and truly memorable experience for each guest so that they will want to come back and stay with us again and again


• To introduce yourself to members and regular guests to build your RAPPORT
  
  Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa., We provide C-Side spa members and guests with highest possible standards of leisure facilities, spa treatments and guest service.
  
  Whether you're looking for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:


• On the job and personalised training to develop the technical and managerial skills necessary to develop a clear career path: weekly masterclass, internal training & training with brands, incentive, etc


• Possibility of inner company mobility within our foreign venues such as Italy, France, Spain or Switzerland


• Staff discounts and benefits


• Pension Scheme