Service Manager

Reporting to the Assistant Regional Director, the Service Manager's role is to be responsible for the overall management and daily running of the service, in accordance with CQC standards and Company policies and procedures, with the end purpose of creating a safe, positive and happy environment for all residents. There is an opportunity to study a Level 5 in Care Leadership & Management - General Adult Social Care Diploma to become a qualified Registered Manager.

The position requires extensive knowledge, including supervisory experience from working in Adult Social Care. You will need to have a professional approach with the ability to organise and prioritise, and a good knowledge of relevant codes of practice and legislation., Leadership, excellent interpersonal skils, the abilty to build lasting relationships with staff, residents, families and external organisations or partners, being patient, reliable and flexible are key characteristics of a successful Service Manager.

Choice Care is one of the UK's leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 30 years' experience, we're at the forefront of national best practice, with among the highest CQC ratings of any comparable organisation. We are also proud to be one of the Top 100 Apprenticeship Employers for the second year in a row!

Our homes are more than just a place to live, they're like a second family for everyone we support. Each home is a close knit community, with its own unique personality, and all the ups and downs of typical family life, built on trust and the promise of unconditional care. Our colleagues build close bonds with the people they care for, helping to create enduring, positive relationships that build confidence and self-esteem.

In every Choice Care home there's a strong emphasis on living life to the full and having fun, with purposeful daily activities based on individual preferences and capabilities. Alongside this there are regular social events, projects, outings and holiday breaks which everyone can get involved in and express themselves through.

Where will you work?

We provide flexible, individually-tailored supported living services for people with learning disabilities, autism, mental health conditions and associated complex needs. Our support packages range from a few hours a day to help with independent living skills, assist with shopping, cooking and personal care and provide access to resources in the community, right up to full-time, 24-7 specialist care. We work closely with local authority commissioners, care professionals and accommodation providers to support people with their own tenancy to live as independently as possible, while still being able to rely on the individual care and assistance they need. Just as in our residential homes, our supported living services are highly personalised, structured around the requirements, capabilities and preferences of the people we support.

• Learning Academy - Level 5 in Care Leadership & Management - General Adult Social Care


• Enhanced holiday entitlement - starting from 35 days inclusive of Bank Holidays


• Sick pay entitlement


• Employee Assistance Programme - comprehensive health and wellbeing support for staff


• Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care


• Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care


• Christmas bonus - vouchers for all staff members


• Life insurance


• Annual staff awards - this year each winner received £400 and we had over 30 winners in total


• Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars


• A paid day off on your birthday


• Free monthly prize draw - all frontline care colleagues are automatically entered into a monthly prize draw. Three winners, selected at random, receive £500 each, tax-free


• Blue Light Card eligibility


• Reclaim prescription costs for Hormone Replacement Therapy (HRT) and access free feminine hygiene products whilst on shift


• Wagestream - a financial health app that enables you to track your earnings, save a small amount automatically each month, receive optional pay advances, purchase vouchers for discounts with retailers, and get access to financial support and education



• minimum service periods and apprenticeship funding eligibility applicable to some benefits