Service Delivery Analyst

Enterprise IT supports a dynamic and varied business, which is comprised of complimentary verticals which underpin its Whole Systems Thinking (WST) approach. You will work as part of the team to support delivery of high-performance end-to-end IT services, supporting SSE Enterprise business services to established SLAs.

- Support to the Service Delivery Manager in implementation of innovation and continuous improvement which will help drive value for the business.

- Contribute to the overall success of the department, working holistically.

- Support major Incident resolution via incident management process and interaction with business and IT stakeholders.

- Contribute to service review meetings for the business and with vendors.

- Working alongside project/product teams ensuring services dovetail into existing support patterns.

We are looking for positive and enthusiastic people to join a growing team. To be successful in this role, you will need:

- Knowledge of IT Service Management and ITIL standards.

- Experience with the ServiceNow toolset advantageous

- Power BI experience advantageous

- Customer value focussed, reactive, and able to drive positive outcomes.

- Will to maintain perspective and value focus in sometimes busy circumstances.

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come., SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.