Service Administrator - Ref24148
Clymac Limited
Service Administrator - Ref24148
£24000
Clymac Limited, Burton on the Wolds, Leicestershire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 16 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 1c45991310dc449198186dc33a221924
Full Job Description
- Resolve product or service issues by clarifying the customer's enquiries, identifying the cause of the problem while seeking the best possible solution to resolve. Expedite correction or adjustment, ensuring a follow up is provided to ensure resolution.
- Raise service jobs on our scheduling system and monitor progress.
- Prepare service reports by collecting and analysing customer information.
- Contribute to a team effort by accomplishing related results as needed.
- Managing incoming calls
- Generate sales leads, providing follow ups with clients with regards to quotes provided by the customer, or sent to the customer.
- Build sustainable relationships of trust through open and interactive communication.
- Handle complaints by providing appropriate solutions and alternatives within the time limits and provide a follow up call to ensure resolution.
- Keep records of customer interactions, relating to processing customer accounts and file documents where applicable.
- Follow communication procedures, guidelines and policies.
- Engage with customers and verify account information.
- Greet customers with a warm, friendly manner keeping professional at all times.
- Assist with the completion of placing or cancelling order requests, refunds, or exchanges where required., We are a small business with a Nationwide presence which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
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- At least 2 years' experience in a Customer Support Experience role.
- Proactive approach to management of workload
- High competence with Microsoft Office packages, such as Word & Excel
- Ability to learn and utilise internal IT systems and databases
- Excellent communication and presentation skills
- Ability to multitask, prioritise and manage time effectively.
How we Attract, Reward & Retain Our Employees - Basic Salary - up to £23,795.20 per annum subject to experience
- Nest Pension Plan
- Life Assurance 4x Salary
- 25 Days Paid Holidays plus Bank Holidays
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Development and progression opportunities
Big enough to provide but small enough to care.
Our Business Include:
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
At Clymac we know that our products are only part of any solution we offer to our customers. Our people are driven to deliver the exceptional day in, day out. This commitment is what drives us and ensures our clients get the very best service from the very best team, therefore, in addition to having all the usual attributes of a great Clymac employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, for this specific opportunity we are looking for candidates who also offer:
At Clymac we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.