Second Line Technician

Our requirement is for an Technician with some background in supporting infrastructures and Microsoft technologies. You will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients.

Your responsibilities will include:

• Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities.


• Take a lead role supporting multiple remote sites personally, working solo.


• Connect-up and check hardware for normal operation.


• Set-up a suitable desktop environment for users of a standalone or networked PC.


• Install all software applications as required.


• Perform set-up and checking of networked PC's.


• Perform maintenance task for user accounts.


• Use simple utilities to change information on the intranet.


• Provide a good level of technical expertise to all assigned customer networks,


• To use our ticket-based system to manage and resolve problems.


• To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager.


• Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager.


• To do complete our regular checks on our client systems., An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.


• Exceptional career development and advancement opportunities including Microsoft/Apple training.


• Opportunities to gain experience in high level IT projects.


• The potential to progress to the senior levels of our management team.


• A remuneration scale that encourages and rewards progression and improvement.


• 25 Days Holiday (loyalty service holiday scheme).


• Sage Benefits.
  
  Experience in a helpdesk or support environment.


• Microsoft Server Skills are desirable.


• Professional and polished communication skills.


• Experience in the education sector is desirable but not essential.


• Must have a clean and valid DBS disclosure.


• Keen desire to learn and expand on your existing knowledge/ skills.
  
  We are a leading managed service provider in the Education Sector, and are looking for a Second Line Technician to join our very busy, expanding team supporting IT in the Esher Area.