Patient Services Advisor

Please refer to attached job description for full details Key tasks include: Booking patient appointments with GPs or other health professionals using the practice appointments system Supporting patients in accessing our on-line digital request system Explaining practice arrangements to new patients who register with the practice both on a permanent and a temporary basis Responding and helping with all queries and requests for assistance from patients and other visitors. Being positive and supportive and treating everyone with dignity and respect. Directing enquiries to the appropriate people and understanding and managing patient expectations through effective questioning. Chaperoning during clinical consultations, as required following training and support Sometimes there can be difficult conversations and part of the role will be handling these situations in a calm and professional manner with support from colleagues.

Being responsible, alongside colleagues, for opening and closing procedures for the surgery following suitable training Responding to all general patient enquiries and following and directing patients through our practice processes and procedures. Ensuring that colleagues are provided with any information about any unresolved or urgent matters either using the message book or internal email. Prioritising workload according to daily requirements, through consultation with the Patient Services Lead and other team members. Keeping all areas in the surgery tidy especially the reception and waiting room areas.

Ensuring that all outgoing patient correspondence is filed in order ready for collection. Taking payments and issuing receipts for non-NHS work where appropriate. Ensuring that all patient records are kept up to date within the remit of the role. Ensuring that our strict confidentiality guidelines are adhered to Ensuring that all equipment in the reception area is working before the start of the session, and during a shift, reporting any faults as and when discovered, to the Practice Operational Manager.

Using IT systems to enhance communication to patients