Patient Services Advisor

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties include:

• Processing appointment requests from patients for on the day and future appointments



• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery



• Registration of new patients - computer data entry and medical records



• Ensure building security, We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications., Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.
  
  We have a great opportunity for the right candidate to join our patient services team. We are looking for someone with a passion for primary care and the drive to support our clinical service., We are looking for somebody with;


• Excellent interpersonal, verbal and written communication skills and great telephone skills



• The ability to use their own initiative



• The ability to work as part of an integrated and multi-skilled team



• Ability to manage the general public in a caring and courteous manner
  
  LAKESIDE HEALTHCARE is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest 'true' partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.


Living and breathing our values at Lakeside Healthcare

Caring & Respect: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

About the Practice/Department/Team

New Queen Street and Stanground

We are a large practice caring for 19,645 patients.

The reception team is made up of 15 members of staff across both sites.