Patient Navigator

York Integrated Community is expanding its patient navigator team to support The Frailty Hub at Acomb Garth. We are looking for a dynamic patient Navigator who has excellent communication and prioritisation skills with a flexible person-centred approach to join our supportive team., Responsibilities may include but not be limited to the following:

To communicate with patients over the phone in a professional manner on behalf of Frailty Hub creating a positive patient experience.

• To accurately carry out all duties, effectively and efficiently in line with guidance and protocols.


• To accurately record details on the medical records system.


• Liaise with patients and external agencies both face-to-face and over the telephone.


• To take full responsibility for areas of work assigned and to help and support others to complete all required tasks within YICT.


• To take responsibility for any patient enquiry and follow through to conclusion.


• To deal with patient information in a confidential manner


• To book appointments as required, accurately, ensuring patients are fully aware of full details and expectations.


• To deal with administration requests from colleagues and other members of the wider team as appropriate.


• To have a thorough knowledge of all YICT, policies & procedures.


• To be vigilant in reporting anything of concern re safeguarding of vulnerable adults.


• To ensure up to date with all Mandatory training.


• To be prepared to work flexibly to help meet the needs of Frailty Hub


• To carry out any other duties which may from time to time be required for the efficient running of Frailty Hub
  
  If you are looking for a fresh start or seeking a new challenge, this role offers you the ability to develop a broad range of skills and capabilities across several disciplines, leading to further career progression.


Are you looking for a role where you will be working with some of the city's most vulnerable, frail people? You will be working in a multidisciplinary team, answering calls from patients and clinicians. You will liaise with many different services within the Frailty Hub eg social service, hospital team. The work will involve contacting patients on the phone and answering incoming calls, processing documents, and adding codes, arranging, and amending patient appointments, amending, or adding clinical rotas and information to computer systems as directed.

A full driving licence and access to a vehicle that can be used for work is desirable

Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.

Who are we

We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.

We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.

We are part of the system, and we are here to stay.

Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.