Operations Manager
Hilton
Operations Manager
£50000
Hilton, Gravesend, Kent
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 20 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 5e139813b0bc45a3bcd0736040488262
Full Job Description
An operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?
- Work in conjunction with the General Manager / Area General Manager to actively manage key property issues in Front office, Food & Beverage and Housekeeping
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
A degree or diploma in Hotel Management or equivalent - Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
- Accountable and resilient
- Ability to work under pressure
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - - A chance to make a difference
- Team Member Travel Program:
- Team Member Referral Program
- High street discounts:
- Holiday:
- Discounted dental and health cover
- Free Parking
- Guest Experience Day
- Modern and inclusive
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary: £50,000 a year + Bonus Scheme, programmes designed to support you at every step of your career
through our Corporate Responsibility programmes - Find out what and how we are doing ()
discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
with Perks at Work
28 days
including bank holidays (increasing yearly to up to 33 days)
as part of your induction
Team Member's areas