Office Manager - Water Park Lakeland Adventure Centre

We have a rare and exciting opportunity for an Office Manager to join our team. We are looking for somebody who shares a passion for enriching lives through adventure with office skills and experience. Own transport essential due to location., As our Office Manager, you will be the welcoming face and efficient engine of our operations. As a small team of 23, we promote cross-department working where necessary to cover absences. This teamwork mentality is essential. Your primary responsibilities will include:

• Answering phone calls and emails promptly and courteously, providing excellent customer service to prospective and current clients.


• Managing bookings efficiently through our online booking system (Cinolla), ensuring that each client finds their perfect outdoor experience.


• Processing booking details and payments accurately and in a timely manner and maintaining meticulous records of all financial transactions.


• Keeping up-to-date budget records and processing income and expenditure invoicing via our online accounting package (EVision).


• Collaborating closely with our fantastic staff team to ensure seamless coordination of activities.


• Ensuring the office runs smoothly and efficiently and retains all the necessary equipment.
  
  We're seeking a candidate who is organised and detail-oriented and also shares our passion for outdoor education and community enrichment. The ideal candidate will be able to demonstrate our 5 culture values (brilliance, invested, professional family, own it & growth). Skills required:



• Strong communication skills and a friendly, customer-centric attitude.


• Exceptional organizational abilities with a keen eye for detail.


• Proficiency in basic office software (e.g., Microsoft Excel, Word and Sharepoint) and booking software.


• Previous experience in customer service or office management roles preferred, but not required.


• The ability to see tasks and offer new ways to improve systems that increases proficiency.


• Experience of working in the outdoor sector preferred.
  
  Water Park is a hub of adventure nestled in the stunning southern valley of Coniston 10 minutes from the A590 at Greenodd. The main house is a beautiful mansion surrounded by woodlands and boasts a mile of shoreline on the southern tip of Coniston water. We believe in the transformative power of outdoor activities to inspire, educate, and enrich children from underprivileged backgrounds. From the water to the mountains, we offer a range of experiences that foster personal growth, resilience and other necessary life skills., Working at the Eric Wright Group of companies is truly special. Owned 100% by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose, which means that after reinvestment in the business, our profit is donated to charity via the Trust. This ownership structure provides a high level of stability for the Group and supports longer-term commercial and charitable strategies. Our reputation is built on our Chairman's founding principles of a company that must be profitable, ethical and farsighted, as a result we have people, community and social value at our heart. The companies across the Group regularly collaborate to deliver outstanding results on bespoke projects for both public and private sector clients.


We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference in communities every day.

The Eric Wright Group is committed to safeguarding and promoting the welfare of its employees, contractors and clients and expects its people to share this commitment. Successful applicants may be required to undertake a Disclosure and Barring (DBS) check or Disclosure Scotland check and to provide proof of their right to work in the UK. We are committed to equal opportunities, inclusion and fairness across all employment opportunities and service delivery. All managers and employees are expected to promote our values to ensure our workplaces and services are inclusive and accessible.

At Water Park, you'll be part of a close-knit team dedicated to making a positive impact in the lives of children. In addition to a competitive salary, we offer:


• Opportunities for professional development and training in outdoor education and leadership.


• The chance to work in a beautiful natural setting surrounded by like-minded individuals who share your passion for adventure and community.


• The satisfaction of knowing that your work directly contributes to enriching the lives of young people and fostering a love for the great outdoors.


Water Park perks

• Corporate wear provided


• Lunch and brewing provided


• Use of the facilities at Water Park (pre approval required)


In return we offer

Competitive Salary

Enhanced annual leave starting at 26 Days + bank holidays rising with service

Learning and development - we offer a range of learning opportunities to develop talent at all levels within our business focussing on technical competence, upskilling, compliance and governance and career development.