Night Porter Supervisor

To assist the Nights Manager with the running of the Nights department.

To ensure that the department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements., People

- Complete a service briefing at the beginning of each shift and a handover at the end of each shift

- Build productive working relationships with guests and staff through maintaining a high profile within the workplace

- Responsible for the team and guests in the absence of the Nights Manager

- Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard

- Assist in maintaining the cleanliness of all public areas

- To assist & co-ordinate the team tasks on a daily & weekly basis, so that all guest requirements are met to the required standard and on time.

- Ensure that all team members are wearing the appropriate uniforms for their role and maintain a high standard of personal grooming

- Ensure all Flow training is adhered to and carried out effectively and efficiently.

Customer

- To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention

- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way

- To anticipate customer needs whenever possible to enhance the quality of service offered by the hotel, to ensure customer loyalty is maintained

- To ensure the customer is treated correctly, first time, every time

- Ensure all customers receive a warm welcome first time very time

- Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control

- Conduct physical external & internal QR-Patrols security in accordance to with the hotel policy.

Statutory Responsibilities

To ensure all Team Members within the department observe all Fire, Health & Safety & Food Safety Regulations attending any training sessions necessary to keep them updated on new legislation and ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company Health & Safety procedures.

Enjoy working and dealing with the public and being part of a team.

- Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.

- Must be efficient, organised, and self-motivated.

- Have a good personal standard always projecting a professional image.

Your key tasks reflect your contribution to our four core objectives; which are people, customer, profit, and sales.

Computer skills: Must be IT literate {Opera Cloud preferred but not essential}