IT Project Analyst - Hybrid Working

The major responsibility of this role is to provide support to the European Systems Manager, proactively manage the network Infrastructure systems utilised within the business. To provide IT Service Support for escalated issues. To further develop, install, configure, and maintain all components of the systems infrastructure.,

• Maintenance of discounts in all PartsPlus Markets ensuring compliance to PartsPlus Policies and Procedures.


• Testing of all systems with any new developments,


• Primary contact to Ford Motor company for PartsPlus integrated system in the event of testing


• Primary contact to Ford Motor company for PartsPlus integrated system in the event of any data feed errors,


• Support the investigation of inventory misalignment between PartsPlus and Ford Systems


• Ensuring training portal and company policies and procedures are aligned in each country.


• Support in creating any required reports in each system to support the business.


• Support local markets with any process improvement requirements.


• Monitoring and responding to email requests in a timely manner.


• Any other adhoc tasks that support the Central PartsPlus team.


• Manage and maintain a consistent change management process, recording, and implementing change requests as required


• Provide documentation, training, and guidance as required by the department or our internal customers


• Analyse, troubleshoot and resolve problems.


• Work with vendors to resolve complex system based problems.


• Maintain central documentation


• Provide IT Systems escalated calls


• Provide day to day management, guidance and coaching


Technical Development and Maintenance

• Undertake defined, regular audit and maintenance tasks along with general technical housekeeping.


• Further develop your diagnostic skills


• Ensure that all relevant documentation is being completed correctly and completely.
  
  Ability to travel within UK and other European countries (<10%)


• Proficiency with Microsoft Excel, Word, and Outlook (advanced knowledge in Excel a plus)


• Understanding of Keyloop Drive / Keyloop Rev-8, would be a benefit but not essential.


• Strong analytical, problem-solving, organization, critical thinking, and time management skills


• Excellent attention to detail and quality


Desired Skills

• 1-2 years of Operational / Admin experience


• Ability to learn quickly and work on multiple tasks simultaneously


• Ability to work creatively, both independently and as part of a team


• Strong verbal and written communication skills


• Multilingual, Italian / other European countries
  
  TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do - whether that's working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas., For your first 2 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.


Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package


• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme


• Pension Scheme & Life Assurance


• Ford Privilege vehicle purchase scheme


• Discount on Service, Bodyshop and Parts


• 1 day each year to volunteer for a charity of your choice


• Cycle to work purchase scheme


• Access to Perks at Work discount website