HIGHER CLERICAL ASSISTANT

Cardiff benefits from being the capital city of Wales, offering social workers the opportunity to work with a highly diverse population with a variety of care and support needs. As the largest local authority in Wales we support nearly 5000 individuals to live well, offering them a person-centred support structure to ensure they can meet their own needs and outcomes. Our Mental Health and Specialist Support Services support a range of individuals including people experiencing mental health difficulties, drug and alcohol misuse issues and homelessness. The teams work in collaboration with a number of partners including CAVUHB and third sector organisations to provide services to individuals and families to help them negotiate the challenges they face and provide ongoing support where needed. The teams within our service include:

• Community Mental Health Teams (CMHT) Mental health Services for Older people (MHSOP) Emergency Duty Team The Deprivation of Liberty Safeguards

(DoLS) Team
• Forensic Team The Neuropsychiatry Team Cardiff Alcohol and Drugs Team/ City Centre Social Work Team, Transition Service/ Neurodiverse Team Ty Canna Day

About the job
A key operational Team Support post exists within the Mental Health team. The main responsibilities will include:
• Processing multi agency information. Managing interface between health and social services data bases Managing incoming phone calls Word processing Maintaining and updating computerised databases Support to meetings General operational support to the team, applications. Due to the current interim working arrangements, we are unable to provide recruitment packs or accept application forms via the post. Interviews will normally be held on Teams but if you would prefer a face-to-face interview, please let us know. Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website: Important information you need read in order to complete your application:- Application Guidance Applying for jobs with us Behavioural Competency Framework Additional Information:- Employee Charter Recruitment of Ex-Offenders Privacy Notice
  
  The successful candidate will need to demonstrate excellent customer care skills, clear verbal and written communication skills and proven keyboard and database skills. You will also need excellent telephone and numeracy skills and the ability to produce accurate high-quality work, plus have proven organisational skills. The position involves a wide, varied and often changing range of tasks, so you would need to use your initiative, be able to work under pressure in a busy environment, and be committed to provide the best service possible to customers and colleagues. You will working in a Multi-disciplinary team. You need to have a non-judgemental approach to people who are accessing services and must be willing to work flexibly as part of a team to meet changing customer needs, which may include working from other team bases. The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage., Refer to the Job description and person specification and tell us how you meet the criteria set out in these when completing your application, and please note we do not accept a CV as an application for the post. This post is part time and will work 18.5 hours per week. This post is subject to a Disclosure and Barring Service Enhanced check. Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English
  
  About The Service