Front Office Manager

As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. you will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

For this role we're looking for strong leadership and communication skills, excellent customer service skills, the ability to multitask and prioritize, proficiency in hotel management software, a keen eye for detail, You'll have the ability to handle challenging situations with tact and diplomacy. They must also be able to manage and motivate a team, analyse data, and make strategic decisions to improve operations.

Aimbridge Hospitality EMEA are looking to recruit an experienced Front Office Manager for a brand-new site in central Leeds.

Scheduled to open in Summer 2024, the dual-site Hyatt Place Hotel and Hyatt House Apartments is ideally located in Sovereign Square at the heart of Leeds City Centre. Offering 312 keys in total, the site will be comprised of a 224-bedroom Hyatt Place Hotel, complete with 4 boardroom style meeting rooms and destination rooftop bar; and an 88 apartment Hyatt House extended stay concept with FB offering., Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

As part of the Aimbridge family, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa


• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.


• 24/7 access to our employee assistance programme


• Career and lifestyle breaks - Allowing you to take time off for key life events.


• Volunteer days - Up to two days per year to support a charity of your choice


• Company sick pay - Giving you piece of mind when you need it the most


• Minimum of 30 days holiday


• Flexible working opportunities


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