Customer Services Supervisor FTC 52 weeks

As a Customer Services Supervisor, you'll have a role that's out of the ordinary. This role is "key to Bovington" and unlike most roles at this level encompass the start, middle and end to end process which involves managing two distinct work streams within a single Team, one office based and the other workshop based. The difference this role brings to the business is the assurance that all key performance indicators (KPI's) are met and the "multiple site customers" remain informed, confident and safe!

Day-to-day, you'll provide the first line management capability for our Customer Services organisation. You'll ensure the delivery teams have the people, tools and processes they need to safely deliver outputs against the plan(s) and ensure systems are updated providing accurate information for decision making and giving visibility for the wider business to support.

• Managing employee lifecycle (recruitment through to exit processes)


• Managing employee relations (disciplinary, grievance, welfare)


• Performance management (including objective setting, appraisals, managing poor performance, reward/recognition)


• Managing resource levels (absence management, annual leave, use of overtime)


• Delivering Company communications


This role is full time, 37 hours per week and is based on site at Bovington. Travel to Warminster may be required from time to time.


• Ability to manage people, individuals, and teams


• Ability to challenge and have awkward conversations


• Make rational decisions based on information available


• Competent PC user (MS Office, MS Outlook, SharePoint), Educated to Level 2 in National Qualification Framework (NQF) as a minimum (Intermediate apprenticeship, Level 2 NVQ, GCSE


• Grade A - C, 0 Level A - C, CSE Grade1) or equivalent workplace experience


• Full UK driving licence


Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Supervisor at our Bovington site.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What we offer

• Generous holiday allowance


• Matched contribution pension scheme, with life assurance


• Employee share scheme


• Employee shopping savings portal


• Payment of Professional Fees


• Reservists in the armed forces receive 10-days special paid leave


• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement


• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity


Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.