Customer Service Specialist

As a Customer Service Specialist you will play a pivotal role in ensuring our logistics customers receive the outstanding service they deserve. From processing orders to handling enquiries, you will be at the forefront of our customer interactions. Your duties will include:

• Communicating with customers via telephone and email to process new orders, providing lead times and delivery information


• Updating customers on outstanding orders


• Liaising with other departments, including distribution, to ensure orders are correctly processed


• Managing your own customer accounts and attending internal service meetings
  
  Are you a dynamic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we want you to be a part of our ever-growing Customer Experience team., A minimum of 1 year of customer service experience


• Strong administration skills


• Proficiency in Outlook for email communication


• Excellent communication skills


• A personable, professional outlook
  
  SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.
  
  A salary of £26,000 - £28,000


• Entry into our Growth by Sharing bonus scheme following probation


• 25 days annual leave plus bank holidays, increasing after 3 years of service


• Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events


• Hybrid working in line with Company policy


• Friday 4pm finish