Customer Service Advisor

We have an opportunity within our Customer Service Team, Stapleford, in our busy contact centre, handling a variety of customer enquiries and bookings.

The successful candidate will be expected to answer calls from our customers and get them booked in to one of our branches, providing high level customer care but also focused on the business targets and following correct procedures.

You will also be expected to proactively contact our existing customers to remind them to book in a service and MOT etc as required by the business.

You will have the ability to liaise with all employees from the dealerships in order to resolve queries, complaints and gather information.

Communication must be efficient and friendly at all times.

• Be sales orientated with the ability to work on their own initiative


• Customer service experience either via the phone or face to face in any industry


• Maths and English GSCE or equivalent would be desirable, however experience will also be a consideration


• Excellent attention to detail and ability to focus on the task in hand to make sure we get it right first time


• Confident PC user, particularly the Microsoft Office applications


• Ability to multi-task and work in a face paced environment


• Self-motivated, always looking for something to do


• Ability to solve problems and look at lots of information and determine what needs amending


• Confident communicator, both over the phone and in person


Previous experience in a similar environment would be an advantage.

The successful candidate must be able to work 40 hours per week between 8am and 6pm Monday to Friday, on a rota, and also 1-2 Saturdays per month between 8am and 1pm, again on a rota.,
• GCSE or equivalent (required)


Experience:

• customer service: 1 year (required)


• Call Centre: 1 year (preferred)
  
  Sandicliffe is a multi-award-winning family business with strong values, that has been thriving since 1948, that's over 70 years of serving the East Midlands. We have approximately 450 colleagues and a turnover of over £300 million. Benefits available to our colleagues in addition to generous salary packages include:


• Colleague discounts on new and used vehicle purchases, parts and servicing


• Sandicliffe Star reward and recognition awards#


• Enhanced Maternity / Paternity


• Eyecare & Wellbeing centre


• Cycle to work scheme


• Access to Sandicliffe's discount shopping portal with many high street retailers


• Charity fun days and activities


• Long Service recognition including additional holiday entitlement


• Car sales referral bonus


• Monthly newsletter communications, to keep you updated on company activity, Cycle to work scheme


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Free parking


• Life insurance


• Store discount


Schedule:

• Monday to Friday


• Weekend availability